Top Customer Success & Experience Jobs in Charlotte, NC

Monitor and moderate social media feeds, respond to inquiries, escalate security issues, and adhere to evolving workflows and rules.

The Customer Experience Strategist will lead CRM initiatives, develop strategies, improve processes, and engage stakeholders to align technology with business goals.

Lead strategic relationships with FedRAMP federal accounts, guiding onboarding, adoption, renewals, and expansion. Act as trusted advisor on Magnet products and FedRAMP controls, coordinate cross-functional teams, run executive business reviews, mitigate risk, and drive measurable customer outcomes and advocacy.

The AI Success Manager will drive successful AI deployments, manage customer engagements, and ensure efficient project delivery while collaborating across teams for desired outcomes.

Manage enterprise customers to drive product adoption, retention, and expansion. Build Mutual Success Plans, lead QBRs, analyze customer data to surface insights, provide strategic sales engagement guidance, run trainings/webinars, and manage executive relationships. Partner internally to resolve issues, demonstrate ROI, and ensure renewals and customer satisfaction.

The Senior Client Success Manager will manage post-sales relationships with enterprise clients, ensuring customer satisfaction, retention, and identifying expansion opportunities. Responsibilities include driving client success, optimizing business processes, and managing service delivery across teams.

Lead the Customer Success team by driving onboarding, engagement, and retention strategies, while managing high-value accounts and collaborating with product and sales.

Own strategic enterprise customer relationships, drive platform adoption, improve retention, identify expansion opportunities, and coordinate cross-functional responses to customer needs and escalations. The role manages customer health, executive communication, business reviews, workflow optimization, renewals, and advocacy while translating customer feedback into actionable product improvements. Success is measured through retention, expansion, adoption, and customer outcomes.

Manages relationships with existing mid-market clients, focusing on retention, contract renewals, upselling, and cross-selling. Develops client strategies, monitors account performance, resolves concerns, and collaborates with sales, marketing, and product teams. Prepares reports on account performance, pipeline growth, and industry trends while pursuing revenue growth and client satisfaction.

Leads partner success for a regional portfolio of health plan clients, driving retention, satisfaction, contractual performance, account expansion, and scalable growth. Develops strategic account plans, manages partner relationships and escalations, oversees reporting and operating committees, identifies growth opportunities, and represents client needs internally. Builds scalable team processes and may supervise partner success staff. Requires healthcare ecosystem expertise, particularly value-based care and Medicaid health plans, plus 20–30% travel.