The Role
As our Customer Onboarding Specialist (Member Concierge), you’ll be the first person most members meet at Minoan. Hundreds of hospitality professionals join every week: hosts furnishing their first rental, property managers refreshing a portfolio, designers sourcing for clients. Some are brand new, while others signed up a while back and haven’t had a chance to dig in. You meet them where they are.
You’ll uncover what each member is trying to do and help them get there – answering questions, offering friendly guidance, pointing them to the right resource. You start with “what do you need?”, not a pitch.
What You’ll Do
Lead 1:1 onboarding calls and conduct personalized platform demos tailored to each member’s needs.
Reach out proactively to members who haven’t taken their first steps – a friendly text, call, or email to help them get started.
Come to every conversation prepared, with a feel for who the member is and what they’re working on.
Follow up after each conversation with helpful resources and next steps.
Recognize larger opportunities and connect members with an Account Manager.
What We’re Looking For
Warm, articulate, and confident on calls – you enjoy talking to people you’ve just met.
A helper’s instinct – patient with first-time users, energized by getting someone unstuck.
Sharp judgment – you recognize when a member needs more than onboarding and bring in the right person.
Fluent in English.
Experience with — or comfort picking up — tools like Google Workspace, Calendly, Loom, a CRM, and call recording software.
Up to 20 hours/week, Non-Exempt, Mon–Fri, with flexible scheduling between 9:00 am – 6:00 pm ET.
This role runs through the end of the year to start, with potential to grow into a longer-term role at Minoan.
Nice to Have
Experience in hospitality, customer success, onboarding, or community roles.
Host or property manager yourself – or you’ve furnished a rental and know what that’s like.
Experience in hospitality, customer success, onboarding, or community roles.
You’ve used Minoan.
What We Offer
An opportunity to help shape the future of retail.
A fun, transparent, and collaborative company culture.
A challenging and fast-paced environment to grow and learn faster than you would elsewhere.
Free Minoan membership (access to discounts on 150+ brands).
About Minoan
Your friend in furnishing. Minoan helps hospitality professionals furnish their spaces with unbeatable industry pricing – all in one place. We're building the top furnishing destination for hospitality professionals, powering real-world product experiences that bring products out of the screen and into the spaces where people actually feel them. We believe the best spaces are designed for life, not for clicks, and everything we make should reflect that.
Equal Opportunity Employer:
Minoan is an equal-opportunity employer and welcomes applications from all qualified individuals regardless of race, religion, gender, sexual orientation, or disability.
Skills Required
- Warm, articulate, and confident on calls
- Helper's instinct; patient with first-time users
- Sharp judgment to escalate members to Account Managers
- Fluent in English
- Experience with or ability to pick up Google Workspace, Calendly, Loom, a CRM, and call recording software
- Availability up to 20 hours/week, Mon-Fri with flexible scheduling between 9:00 am - 6:00 pm ET
- Experience in hospitality, customer success, onboarding, or community roles
- Being a host or property manager, or having furnished a rental
- Prior experience using Minoan
What We Do
Minoan is at the frontier of a new way to shop — one we call "Native Retail". We believe Native Retail is the best way to market, discover, and purchase products. Our purpose is to build connections that elevate everyday moments between people, products & spaces. With Native Retail, products aren't boxed up on a shelf like they are in stores, and they're not hiding behind a phone screen like they are in e-commerce. There's no salesperson over your shoulder — just a little one-on-one time between the consumer and the products in their natural environments. That's why we built our FREE all-in-one purchasing platform, enabling vacation rental owners, managers, and designers to simplify furnishing, save money, and turn their spaces into custom shoppable experiences for guests.
Why Work With Us
People come to work at Minoan because they’re energized by novel concepts that challenge the ordinary. Our employees are passionate about building a new model for “how we buy” with other sharp, passionate, and considerate people. We want Minoan to be a place where great talent goes to take the next step in their career.
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