Top Operations & Support Jobs in Charlotte, NC

Provide part-time remote administrative and operational support: manage Zoom meetings and calendar scheduling, handle email and messages, support live Zoom sessions (tech/help Q&A), maintain Google Sheets, collate notes, organise projects, perform research, and act as a proactive gatekeeper and collaborator to protect the employer's time.

Provides inbound phone-based customer support for insurance policy inquiries, account maintenance, billing questions, policy updates, and general service needs. Documents interactions, navigates multiple systems, resolves concerns, explains coverage within a non-licensed scope, and transfers customers to licensed agents when needed. The role is fully remote but limited to North Carolina residents and requires reliable cable or fiber internet, a distraction-free workspace, scheduled-shift availability, and strong customer service and communication skills.

Provides remote bilingual Spanish-English customer service, connecting individuals with emergency shelter and community resources. Responsibilities include assisting customers across multiple systems, maintaining reliable attendance, working open availability including weekends, and using specified computer and wired internet equipment. The role is full-time and temporary, with required orientation, training, technical verification, and 24/7 availability.

Provides remote virtual assistant services for multiple business clients, including project management, scheduling, email management, lead conversion, research, data entry, deadline tracking, and adapting to changing priorities. Requires strong communication, independent problem-solving, technology skills, and the ability to manage multiple clients with limited oversight.

Owns the systems, data, pricing, forecasting, deal desk, reporting, territory design, quota setting, commissions, and processes connecting Sales, Marketing, Finance, and Customer Success. Leads revenue technology, data quality, commercial analytics, and board reporting while building and developing the Revenue Operations team to create a predictable revenue engine.

Provides senior-level technical support to enterprise customers by reproducing and debugging complex issues, resolving high-severity incidents, and communicating solutions. Collaborates with Product, Customer Success, and Account Management, leads customer debugging calls, identifies product feedback, documents support activity, mentors team members, improves workflows, contributes to technical documentation, and participates in an on-call rotation.

Owns governance, analytics, reporting, and continuous improvement for Cisco Enterprise Agreement lifecycle processes from onboarding through adoption, QBRs, renewals, and True Forward or True-up activities. The role maintains lifecycle data, develops client-ready analytics, coordinates cross-functional stakeholders, defines workflow and automation requirements, supports client QBRs, documents procedures, and drives operational improvements.

Own Salesforce CPQ configuration, quote-to-cash workflows, contract and e-signature integrations, and end-user support. Manage Salesforce request intake by gathering requirements, scoping complexity, creating actionable tickets, and routing or prioritizing work. Resolve low-complexity configuration requests, improve documentation and requirements processes with AI-assisted tools, and collaborate with Sales Operations, Marketing Operations, and RevOps stakeholders.

Researches and diagnoses procedural issues involving client matters, responds to inquiries, communicates with clients and witnesses, manages digital records and filing systems, maintains calendars, and tracks follow-up tasks. The role requires professionalism, attention to detail, strong communication, research and reasoning skills, independent work, and proficiency with Microsoft Office, Windows, and PDF tools.

Manages a remote auto damage appraisal and estimating team, overseeing workload, production, accuracy, cycle times, escalations, and performance metrics. Provides coaching, training, mentorship, feedback, and development opportunities while maintaining team accountability and communication. Analyzes operational data to improve processes and department performance, supports innovation, and reports progress and challenges across the organization. Requires extensive auto physical damage, insurance, vehicle repair, estimating platform, and team leadership experience.