Top Operations & Support Jobs in Charlotte, NC

Directs the company’s business systems, operations technology, automation standards, email deliverability, unified reporting, and AI enablement programs. Leads the Business Operations and AI Enablement teams, audits and improves Airtable and automation environments, manages vendors and IT helpdesk functions, partners with Engineering on data infrastructure, and drives cross-functional process improvements and technology adoption.

Owns the company’s business systems, automation standards, data layer, email deliverability, and AI enablement strategy. Leads Business Operations, including IT helpdesk, Airtable maintenance, vendor management, and process documentation. Audits and improves internal tools, reduces process inefficiencies, supports unified reporting across business systems, and manages cross-functional deployment of AI automations and agents.

Seasonal intern supporting Minor League players and coaches with video, scouting, baseball technology, data management, and player development activities. Duties include filming and charting games, preparing advanced scouting reports, managing technology, supporting development plans, completing baseball operations projects, and traveling with the team. The role requires irregular hours, physical equipment handling, and availability throughout the Minor League season.

Provide high-level remote administrative support to management: manage calendars and communications, prepare documents and reports, arrange travel, assist HR onboarding and records, conduct research, liaise with stakeholders, and handle confidential information to ensure smooth company operations.

Own and build the revenue operations function across Sales, Marketing, and Customer Success. Lead revenue strategy, GTM systems, lead routing, territory design, forecasting, reporting, deal desk, compensation planning, and cross-functional processes. Manage Salesforce, HubSpot, Gong, Intercom, warehouse integrations, APIs, Python, and AI tooling to improve data quality and operational efficiency. Partner with Finance, Analytics, and GTM leadership while managing a Revenue Operations Manager and directing GTM engineering resources.

Owns complex Deal Desk activities, including pricing, approvals, contract coordination, commercial risk assessment, and execution. Supports CPQ administration, workflow governance, forecasting, revenue planning, reporting, dashboards, data reconciliation, and data governance. Partners cross-functionally with Sales, Finance, Legal, Customer Success, and Operations to improve processes, systems, controls, and automation across the revenue lifecycle.

Own CX quality, training, and knowledge management systems for a large-scale customer support operation. Lead QA framework design, Zendesk knowledge management, Sierra AI deflection enablement, automated quality scoring, agent training, partner launch readiness, and data-driven continuous improvement. Manage a team of 2–3 associates while partnering with engineering, product, vendors, compliance, legal, and operations teams.

Leads operational and technical quality excellence across patient support and pharmacy workflows. Owns AI-enabled monitoring, automated quality controls, process standardization, test automation, release validation, escalation frameworks, and executive reporting. Partners with Engineering, Product, Operations, and Client Success to reduce errors, expand quality coverage without proportional headcount growth, and lead a tenured quality team through operational transformation.

Oversee regional service delivery and customer operations across multiple states. Lead, coach, and develop teams; monitor KPIs; improve processes; allocate labor, budgets, and resources; resolve escalations; and coordinate with Sales, Service, Finance, and other regional leaders. The role supports continuous improvement, operational excellence, and company initiatives in a multi-site telecommunications environment. It is remote but requires travel as needed throughout the Mid-Atlantic region.

Provide Tier 1 technical and administrative support for patients and providers using a virtual healthcare platform. Responsibilities include onboarding, troubleshooting, visit preparation, payment collection, patient tracking, prescription handling, telephone triage, HIPAA-compliant documentation, and Zendesk-based issue resolution. The role uses AI support tools, collaborates with clinical and technical teams, and requires a rotating schedule covering mornings, evenings, weekends, and holidays.