Top Operations & Support Jobs in Charlotte, NC

Conduct high-impact strategic analysis and special projects for company leadership. Responsibilities include researching new markets, building models and plans, synthesizing fragmented company information, analyzing raw data, validating conclusions, writing for audiences, and using AI systems to develop tools and solutions. The role requires independent judgment, initiative, intellectual rigor, and ownership in a rapidly changing environment.

Lead end-to-end employer payroll onboarding, including account setup, tax configuration, deductions, benefits, garnishments, data migration, audits, and first payrolls. Train software partners to onboard employers independently by creating programs, materials, exercises, and job aids. Manage onboarding pipelines, resolve payroll issues, improve playbooks, identify recurring errors, and collaborate with product and engineering to automate processes.

Provides executive administrative support to two Senior Vice Presidents, including complex scheduling, travel coordination, meeting and event logistics, expense reporting, budget and data support, communications, and project coordination. The role tracks decisions and deliverables, maintains organizational calendars and documentation, supports reporting and process improvements, and partners with administrative and IT teams. This remote position requires East Coast business hours and up to 15% annual travel.

Analyzes revenue operations data using Salesforce, NetSuite, and Excel to support pipeline forecasting, financial reporting, budgeting, dashboards, and executive decisions. Responsibilities include data validation, modeling, variance analysis, workflow improvement, and cross-functional collaboration with Finance, Accounting, Business Development, and Salesforce administration. The remote role requires periodic travel to company sites, up to 10%.

Answer inbound calls and handle live chats for clients’ businesses from home. Responsibilities include capturing leads, taking orders, scheduling appointments, sending messages, making outbound calls, handling relay and legal intake calls, and completing accurate after-call work. The role requires fluent English and Spanish, strong communication, reliable attendance, computer skills, typing at least 30 WPM, schedule flexibility, and participation in paid training and supported live-call learning.

Leads engineering, client support, cybersecurity, and IT operations for a managed service provider. Owns service delivery, security posture, automation, operational metrics, cross-functional incident response, staffing, accountability, and performance management across four functional leaders. Reports to the CTO and drives scalable, consistent client delivery while supporting retention and organizational growth.

Leads technology operations and sustainment for Leidos Energy’s technology baseline, including networks, specialized hardware, and software. Oversees reliability, security, lifecycle management, modernization, operational risk, resources, investments, and external providers. Improves employee workflows, reduces technical debt, translates business needs into technology priorities, and develops multidisciplinary technical teams and leaders across a large matrixed organization.

Own technical support for enterprise SaaS customers by triaging and resolving complex issues, especially SSO and SCIM problems. Investigate logs, APIs, and browser tools; communicate status to Customer Success and Engineering; and manage escalations through resolution. Build runbooks, decision trees, and automation using AI tools to improve support scalability and enable self-service. Participate in customer troubleshooting calls and continuously improve support processes.

Provides administrative, operational, reporting, scheduling, database, event, travel, and project support to senior distribution and operations leaders. Coordinates meetings, field engagement, onboarding, vendor payments, presentations, expenses, and department initiatives. Maintains CRM and business databases, improves reporting and workflows, and applies AI and emerging technologies to increase efficiency. Requires strong organization, communication, judgment, Microsoft Office proficiency, and familiarity with financial services distribution.

Investigates and processes vehicle, property, and moderate bodily injury claims. Reviews coverage, gathers evidence, determines liability, sets reserves, evaluates medical records, negotiates settlements, identifies fraud or high-risk files, and guides customers throughout the claims process while coordinating with internal departments and external parties.