Top Operations & Support Jobs in Charlotte, NC

Manage the LATAM Customer Support team and oversee Fin (Intercom) operations. Lead coaching, hiring, escalations, onboarding, workflow automation, AI deflection, self-service improvements, and support KPI performance. Partner cross-functionally with Product, Engineering, Sales, Account Management, and Payment Operations to represent customer needs, improve processes, and support strategic initiatives. The role also involves reporting on CSAT, response and resolution times, SLAs, QA scores, and driving scalable customer support programs.

Provides frontline GIS support for DATAMARK clients by triaging and resolving GIS data and software tickets, diagnosing spatial data issues in Esri tools, documenting interactions, escalating defects, troubleshooting remotely, maintaining knowledge-base content, and supporting client onboarding and retention. The role requires GIS proficiency, strong communication, customer service, and the ability to manage multiple support tickets.

Oversee 90–125 franchised Wingstop restaurants across Colorado and Utah, serving as the primary franchisee liaison. Own portfolio P&L, operational performance, revenue growth, profitability, brand standards, and KPI results. Conduct restaurant visits, coach partners, analyze dashboards, lead quarterly business reviews, develop strategic improvement plans, and communicate best practices. Travel up to 75%, including nights, weekends, and holidays, while managing competing priorities and supporting long-term franchise success.

Manage and align risk policies, workflows, and due diligence with financial partners. Evaluate merchants, identify trends, use data to drive process improvements, and build scalable operational controls and reporting to mitigate partner and regulatory risk.

Advises adult learners through university application and admissions processes, from initial discovery through the first week of classes. Manages student files, tracks admissions progress, identifies educational goals, provides enrollment resources, and supports successful conversion and enrollment. Collaborates with university partners, maintains accurate and confidential records, follows security and data policies, and uses student-management technologies to deliver effective support.

Supports the Policy Team through executive assistance, project coordination, meeting and special-event management, expense reporting, data and information management, reporting, contracts and budget support, communications, and administrative process improvement. The role coordinates stakeholders, tracks action items, manages schedules and logistics, ensures policy compliance, conducts research and analysis, and supports workflow improvements across teams.

Supports provider account data quality and engagement workflows for the Practice Access Management team. Maintains accurate Salesforce accounts and contacts, resolves duplicates and data issues, monitors workflow alerts, conducts outbound outreach to provider offices, verifies practice information and communication consent, documents interactions, handles inbound pharmacy requests, and makes timely handoffs to the PAM team.

Leads the transformation of Sophos’s pricing operations by building a centralized function, establishing pricing governance and review cadences, developing AI-assisted competitive and discount analysis capabilities, and aligning pricing across SecOps and Network Security. The role provides executive market visibility, defines performance metrics, supports organizational change, and builds a high-performing team serving sales, finance, and customer-facing stakeholders.

General application for future opportunities at Intetics across software development, quality assurance, business analysis, project management, design, and other fields. Applicants should submit an updated CV and may provide relevant skills, experience, preferred roles, location, working arrangements, availability, compensation expectations, and professional portfolio links. Recruitment will review profiles for suitable future openings.

Provide comprehensive administrative and personal support to the CEO: manage calendars, meetings, communications, documents, travel, payments, and vendor coordination. Handle confidential matters, routine tasks independently, and assist with personal appointments and events.