Top Operations & Support Jobs in Charlotte, NC

Participate in a 20-minute AI-moderated remote interview about your independent merchant business. Discuss your current point-of-sale system, payment terminals, hardware and software purchasing decisions, payment-processing challenges, and local advertising tools. Applicants should be owners, general managers, or operational leaders directly involved in managing business operations and selecting merchant technology.

Supports R&D and Engineering operations through KPI reporting, data quality audits, process improvement, project coordination, and operational analytics. Identifies and implements practical AI and automation use cases, including AI agents and workflows, while improving reliability through testing, context management, human review, and governance. Partners with technical and business stakeholders to deliver measurable efficiency gains, document processes, support system integrations, and provide training and reporting to leadership.

Leads the strategy, growth, operations, and profitability of Trace3’s Managed Services business, including Data Center Services and the NOC. Responsibilities include scaling the practice, launching service offerings, driving revenue and margins, managing executive customer relationships, owning financial planning and reporting, and leading distributed teams. The role also partners with Sales, improves service delivery processes, establishes performance metrics, and aligns managed services strategy with company objectives.

Leads Salesforce development and administration, managing a technical team and owning platform architecture, roadmap, security, integrations, DevOps, releases, and operational health. Partners with cross-functional GTM stakeholders to translate requirements into scalable solutions, oversees adjacent RevOps tools, manages AI-driven Salesforce capabilities, and serves as the senior technical escalation point.

Own Replicant’s revenue operations engine, including forecasting, pipeline management, incentive plans, pricing and packaging, quota and capacity planning, GTM systems architecture, and AI-assisted reporting. Partner with Sales and Finance leadership, consolidate data across CRM and GTM tools, improve decision-making, and grow the RevOps team from one analyst into a scalable function.

Supports leadership and planned giving operations, including planned gift marketing, estate management, donor stewardship, CRM tracking and reporting, revenue forecasting, budget management, gift distributions, and chapter communications. Coordinates with finance, donor care, stewardship, prospect research, leadership gift officers, vendors, and external stakeholders. Administers board financial tracking, pledge reminders, campaign support, and gift program improvements while maintaining accurate, confidential records.

Processes and prepares high volumes of physical records for scanning, operates scanning equipment, indexes document data across software applications, and maintains accuracy, confidentiality, production standards, and client service requirements. The role requires focused independent work, basic computer proficiency, document handling, and compliance with security protocols. Employees must lift up to 40 pounds and obtain Public Trust clearance.

Own and build Replicant’s revenue operations function, including forecasting, pipeline management, compensation, pricing, quota setting, capacity planning, GTM systems, and AI-assisted reporting. Serve as a strategic partner to Sales and Finance leadership, consolidate fragmented revenue data, improve operating decisions, and grow the RevOps team from one analyst. The role requires experience building RevOps at growth-stage SaaS companies and leading cross-functional revenue strategy.

Handles order entry and order management, including EDI transactions, data entry, reconciliation reporting, database maintenance, and monitoring electronic documents. Reviews information for accuracy, resolves missing data and technical issues, coordinates inquiries, and supports distribution center and logistics teams. Requires attention to detail, effective communication, organizational skills, and flexibility for overtime or weekend work.

Serve as primary contact for royalty/interest owners: respond to inquiries, research and resolve ownership issues, maintain ownership records, coordinate stakeholder communications, and produce audit-ready letters and reports on project timelines.