Top Tech Jobs & Startup Jobs in Charlotte, NC

Lead product design for an AI-driven conversational assistant in wealth management. Define agentic UX, design AI behaviors and multi-participant interactions, build/maintain an AI-executable design system, prototype with AI/code, ensure accessibility and regulatory distinguishability, and keep UX defined ahead of engineering.

Lead Zapiers security strategy for an AI-native SaaS platform. Own App and Infrastructure Security, Detection & Response, GRC, risk management, incident response, bug bounty triage, and enterprise security enablement. Partner with Product, Engineering, Legal, and GTM to embed secure-by-default design, shape AI-specific controls, support enterprise deals, and build a high-performing security engineering organization.

Lead enterprise expansion and new product/partnership initiatives by designing and executing 3–5 strategic pilots yearly. Build financial models and ROI analyses, develop commercialization strategies, own enterprise proposals and renewals, support executive leadership with strategic analysis and presentations, and coordinate cross-functional workstreams to drive scalable revenue and program execution.

Lead and scale a global Customer Support organisation from Singapore: define strategy, 24/7 operating model, SLAs, analytics (CSAT/NPS), QA, tech stack, deflection/self-service, cross-functional incident leadership, and vendor/BPO management to improve customer health, retention and cost-to-serve.

Lead backend and full-stack work on the Payments team, building multi-gateway integrations (Stripe, PayPal), payment APIs, and customer payment UIs. Ensure secure, compliant (PCI-DSS) payment flows, reliability, observability, and scalability across AWS/Kubernetes microservices. Partner cross-functionally to design architecture, implement settlement/reconciliation, and maintain high availability.

Lead design and implementation of the PSA Liquidity Platform connecting buyers and sellers. Build buyer tooling, matching/ranking engines, and seller experiences. Architect and operate microservices and Kafka-driven systems on Kubernetes/AWS, instrument observability, apply AI tooling across the SDLC, and drive cross-functional delivery from 0-to-1 while owning end-to-end outcomes.

Prospect, qualify, and nurture new business opportunities via outbound calls and email. Identify decision-makers, assess buying readiness, record metrics in CRM, and collaborate with marketing and sales to build the top of the revenue funnel.

Lead US Payroll & Benefits Customer Experience delivery and operations, ensuring compliant, accurate, and scalable managed services. Own service delivery processes, SLAs, KPIs, escalation resolution, risk mitigation, and continuous improvement. Partner with Product, Engineering, GTM, and senior stakeholders to influence product and service strategy, support launches, and act as internal payroll subject matter expert and customer advocate.

Design, build, and maintain high-throughput data ingestion and processing pipelines; integrate AI-powered infrastructure; implement and support complex computing algorithms and distributed services; own systems end-to-end including architecture, observability, reliability, and operational support; lead architectural initiatives and reduce system complexity while maintaining performance on large-scale real-time data.

Own and define IAM strategy for corporate and production environments. Migrate Okta to Terraform, design least-privilege access, automate provisioning/deprovisioning and access reviews, build/manage MDM/MAM tooling, partner with platform and engineering teams, and serve as the IAM subject matter expert across Security, IT, and Engineering.

Build and maintain scalable, secure data pipelines and platforms to enable AI-driven analytics. Partner with analytics, product, and marketing to translate requirements, deploy production systems, implement data governance and access controls, and support AI applications at scale.

The Technical Account Manager will support enterprise customers, optimize cloud file data platform use, and ensure customer success through technical guidance and collaboration with engineers.