Top Tech Jobs & Startup Jobs in Charlotte, NC

Supports and improves internal IT systems, resolves escalated support tickets, administers SaaS and endpoint-management tools, manages user access, and strengthens security practices. The role also maintains documentation, supports compliance audits, trains help desk staff, and identifies opportunities to automate provisioning, deprovisioning, and other repetitive workflows. This remote role requires ownership of systems projects and up to 15 travel days annually.

Designs and oversees training programs that improve operational performance and change adoption. Conducts training needs assessments, identifies competency gaps, oversees SOPs and learning content, measures proficiency and post-training KPIs, and establishes feedback loops with operations, quality assurance, clients, and stakeholders. The role coordinates communication during client transitions and addresses workflow resistance in high-volume operational environments.

Handle inbound and outbound calls to close sales and retain customers, provide product information and accurate quotes, escalate and resolve issues, maintain product and process knowledge, follow schedules, and support customers through installation while meeting sales targets and delivering quality service.

Build and deploy AI agents, intelligent applications, scalable backend services, APIs, and full-stack solutions. Integrate large language models, AI services, data platforms, and external APIs into customer-focused products. Collaborate with engineering, product, and cross-functional teams while contributing to cloud-native applications, data pipelines, distributed systems, testing, deployment, and production operations.

Manages customer service call center operations, including staffing, scheduling, workflow, performance monitoring, reporting, process improvement, training, coaching, and team development. Leads initiatives to improve operational efficiency, patient acquisition and retention, and departmental performance. Ensures compliance with Medicare, Medicaid, HIPAA, insurance requirements, company policies, and performance standards while maintaining customer-focused service.

Draft, review, and negotiate SaaS, software licensing, privacy, vendor, and other commercial agreements. Advise Sales, Procurement, Finance, Product, Security, and other stakeholders on contract risks, data privacy, product launches, and business goals. Improve legal templates, playbooks, and workflows using AI-powered tools while supporting complex transactions and international commercial operations.

Build and maintain full-stack systems for a global monitoring application supporting federal partners and satellite data access. Responsibilities include designing scalable backend services and frontend applications, improving architecture and infrastructure, integrating complex customer requirements, and owning mission-system quality and availability. The role requires collaboration across teams throughout the engineering lifecycle and experience with cloud infrastructure, observability, geospatial data, and complex integrations.

Leads and mentors a four-person vulnerability management team while remaining hands-on with vulnerability identification, prioritization, remediation tracking, validation, and exposure management. The manager serves as a technical and client-facing escalation point, guides remediation across infrastructure and security teams, oversees workload and service delivery, and communicates risks and priorities to technical and non-technical stakeholders.

Conduct audit engagements from start to finish as part of experienced, small engagement teams. Work autonomously with clients across sectors, including technology, government, wholesale and retail, and real estate. Apply public accounting audit expertise, communicate effectively, and support project management while pursuing a flexible career path within the firm.

Serve as a customer-facing technical advisor helping organizations adopt Infisical. Responsibilities include running proofs of concept, guiding onboarding and implementations, leading technical demos and discovery calls, supporting enterprise customers, hosting webinars, improving documentation, gathering customer feedback, and influencing product and UX roadmaps.