Top Tech Jobs & Startup Jobs in Charlotte, NC

Leads and scales professional services delivery for public sector cybersecurity customers, managing consultants, project managers, resident engineers, deployments, capacity, utilization, margins, backlog, and services P&L. Serves as a senior escalation point for government customers and systems integrators while ensuring compliance with Zero Trust, FedRAMP, DoD, and CJIS requirements. Develops talent, partner enablement, AI-driven delivery practices, and service offerings across federal, defense, intelligence, and SLED markets.

Support Dscout clients in designing, recruiting, fielding, analyzing, and managing user research projects on the platform. Train clients on platform features, recommend research methodologies, create educational materials, assist with billing and administration, support research participants, and communicate client feedback internally to improve the product. The role requires strong client service, project management, user research knowledge, qualitative analysis skills, organization, empathy, and technical curiosity.

Drive new business, expansion, cross-sell, and upsell revenue across enterprise accounts. Manage the full sales cycle, from prospecting and discovery through negotiation and closing. Build multimillion-dollar pipelines, develop executive relationships, deliver presentations and demonstrations, partner with channel and internal teams, plan territories, and forecast revenue in Salesforce. The role focuses on selling IT operations and related technology solutions to Global 2000 and enterprise customers.

Develop and maintain scalable Java and Kotlin backend services for NinjaOne’s SaaS backup and recovery platform. Design high-availability features supporting backup, archive, restore, and download workflows at large scale. Collaborate with globally distributed engineering teams, own architecture and design decisions, mentor engineers, optimize databases and distributed systems, and deliver reliable production software using technologies including AWS, PostgreSQL, Redis, Kafka, and REST frameworks.

Build and operate CI/CD and continuous delivery pipelines, Terraform-based infrastructure, multi-cloud platforms, and Kubernetes deployments. Develop progressive delivery, automated rollback, release orchestration, policy guardrails, security and cost checks, and reusable infrastructure modules. Partner with engineering teams on IaC adoption, monitor delivery health, respond to incidents, and improve deployment reliability, lead time, and recovery. The role requires deep AWS expertise, multi-cloud experience, production Terraform, scripting, observability, and cloud operations skills.

Leads Affirm’s Resilience Engineering team, defining strategy and building platforms for safe production load testing and chaos engineering. Responsibilities include developing fault-injection and experimentation systems, implementing isolation and rollback safeguards, improving observability and auditability, driving reliability initiatives, and partnering across engineering, infrastructure, product, and security teams. The manager mentors engineers, establishes resilience practices, and enables organization-wide adoption of proactive system validation.

Partner with product and engineering teams to embed security throughout the product lifecycle. Conduct threat modeling, architecture reviews, source-code security analysis, vulnerability identification, and secure test development. Advise on authentication, compliance, and business security requirements; automate security processes; identify emerging vulnerabilities; and coordinate cross-team projects through completion.

Leads cross-functional operations enablement programs that improve scalable, compliant servicing. Owns roadmaps, operational readiness, change management, stakeholder governance, risk resolution, knowledge management, training strategy, process optimization, and performance measurement. Partners with Product, Engineering, Operations, Compliance, and vendors to translate strategic and regulatory requirements into effective workflows, resources, and customer and agent experiences.

Lead operating expense forecasting and financial planning for the Global Enterprise business. Manage monthly and quarterly close processes, budgets, forecasts, variance analysis, and financial reviews. Partner with accounting and business teams to explain performance differences, refine projections, and identify strategic opportunities. Prepare leadership materials highlighting financial drivers, performance gaps, budget shortfalls, and growth opportunities.

Conduct audits of workers’ compensation claims files and handling processes to ensure regulatory, statutory, and internal compliance. Document findings, identify deficiencies, recommend corrective actions, monitor remediation, analyze quality trends, and prepare management reports. The role also develops quality-control procedures, supports external audits, trains claims staff, coaches adjusters, and collaborates with claims, compliance, learning, and analytics teams to improve claims quality and operational effectiveness.

Participate in monthly, quarterly, and annual accounting close processes by preparing journal entries, reconciliations, variance analyses, financial statements, and footnotes under U.S. GAAP. Support internal controls, process improvements, automation, system implementation, and accounting-related projects. Collaborate with Finance and cross-functional teams, vendors, partners, and related parties while ensuring accurate and timely completion of accounting tasks.

Leads People Operations, Total Rewards, and People technology strategy for a growing organization. Oversees Workday administration, payroll, compensation, benefits, equity, compliance, HR workflows, reporting, analytics, vendors, and AI-enabled automation. Manages the People and Talent Operations team, drives continuous improvement, and partners with senior stakeholders across Finance, Legal, Technology, and executive leadership. Owns long-term functional strategy, data integrity, system governance, and employee lifecycle delivery.

Lead AI-driven business transformation for architecture and engineering customers using Champ for ERP. Identify high-value workflows, redesign processes, facilitate discovery and executive sessions, launch AI-enabled use cases, drive adoption and behavior change, define success metrics, and guide measurable value realization. Collaborate with Customer Success, Professional Services, Product, Support, and Sales to improve onboarding, create reusable playbooks, and support expansion.

Manage worldwide monthly commission calculations, statements, disputes, CRM account reassignments, and CaptivateIQ administration. Develop commission plans, support quota planning, estimate regional and role-based quotas, align rules of engagement with plans, and evaluate sales performance through KPIs. The role partners with Sales leadership and Enablement while handling sensitive compensation discussions and improving SaaS commission processes.

Manages paid media campaigns across native and social advertising channels, including ad creation, budget management, audience targeting, bid adjustments, creative testing, and KPI optimization. Builds Salesforce sales funnels, analyzes conversion performance, audits web analytics implementations, supports landing page testing, and maintains relationships with advertising networks. The role requires strong organization, attention to detail, creative thinking, and foundational digital acquisition marketing experience.

Build and lead Babylist’s customer support enablement program from the ground up. Own the knowledge base, SOPs, training, AI copilot workflows, and feedback systems supporting human and AI agents. Analyze support data to identify documentation gaps, improve chatbot coverage and resolution rates, increase copilot adoption, and reduce escalations. Partner cross-functionally with Customer Support, BizOps, Product, Analytics, and engineering-adjacent teams to establish scalable, AI-native support operations.

Own Babylist’s SEO, AEO, and GEO strategy across traditional search and AI-powered platforms. Lead the organic search roadmap, technical SEO, content standards, measurement, AI-driven systems, brand search attribution, and agentic commerce initiatives. Partner with Marketing, Engineering, Editorial, Merchandising, and Partnerships to increase visibility, citations, registry signups, and revenue.