Top Tech Jobs & Startup Jobs in Charleston, SC

Lead and coach a Tier 2 support team to ensure timely case resolution, manage daily support operations and incident response, author RCAs, partner with Product and Engineering on escalations, maintain playbooks and knowledge base, track support metrics, and drive continuous improvement and compliance.

Manage cross-functional technical projects including GuideTree and other software implementations. Act as primary contact for stakeholders and vendors, develop and track project plans, budgets, timelines, and communications; document processes and requirements in Planner and Teams; generate status reports and ensure delivery of high-quality results.

Lead Dynamics 365 Finance & Operations implementations, manage scope, budget, timeline and global teams, enforce PMO governance, ensure customer satisfaction, and drive delivery quality across integrations, data migration, and project artifacts.

Partner with sales to design and deliver IAM/IGA solutions and custom demos/POCs. Perform technical discovery, architect integrations using SAML/SCIM/REST, produce technical documentation, support RFPs, and collaborate with product and engineering to ensure smooth pre-sales to implementation handoffs.

Process and manage loans and distributions for retirement plans, handle high-volume requests, resolve issues, assist participants and recordkeepers, perform data entry and reporting, and maintain PensionPro, FT William, and ERISApedia records to ensure timely, compliant processing.

Lead design, implementation, and evaluation of company-wide training and onboarding. Manage training staff, budgets, logistics, national franchise trainings, trainer performance, and training ROI. Develop materials, schedules, and partner with departments to support organizational growth and events.

Work with ~30-40 franchisees to improve center profitability via visits, local meetings, trainings, action and marketing plans, compliance oversight, and regular coaching. Requires ~30% overnight travel and attendance at corporate training.

Lead design, implementation, and support of enterprise campus, branch, and datacenter network solutions. Run discovery and design workshops, produce high- and low-level designs, perform Ekahau wireless surveys, deploy Cisco ISE, configure routing/switching (BGP/OSPF/etc.), and provide hands-on validation, troubleshooting, mentoring, and pre-sales technical support for client engagements.

Lead and grow a software engineering team building Hatch and Unity platforms. Partner with product and business stakeholders to deliver high-quality web features on schedule, guide architecture and technical decisions, refine development and AI-assisted workflows, hire and mentor engineers, conduct code reviews, and remove blockers so the team can ship reliably.

Lead large, multi-workstream Intelligent Operations transformation programs, bridging business strategy and technical execution. Manage governance, risks, finances, change management, executive stakeholder alignment, and cross-functional delivery teams to drive platform adoption, measurable business value, and account expansion.

Own enterprise customer accounts end-to-end: onboard and integrate customers, drive product adoption and retention, troubleshoot integrations (APIs, Python), collaborate with engineering/product, and create technical enablement assets.

The Client Success Manager drives client adoption, builds partnerships, monitors key health indicators, and translates business challenges into actionable learning strategies.

Serve as primary technical product owner translating strategy into prioritized technical roadmaps and user stories, manage backlog, support cloud modernization, APIs and microservices, coordinate multiple Scrum teams, validate delivery, and communicate progress and risks to stakeholders.