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Manage enterprise-scale IT projects from scope definition through delivery, including timelines, budgets, contracts, quality assurance, customer communication, vendors, risks, change orders, and stakeholder reporting. The role leads cross-functional teams in a matrixed environment and requires IT infrastructure knowledge, project management tools expertise, client-site travel, and physical ability to navigate technical and construction environments.

Provides in-office technical and customer support by scheduling service tickets, troubleshooting issues by phone, assisting with customer retention, managing inbox requests, administering cellular support platforms, coordinating fire inspections, and managing service queues and trouble reports.

Supports senior team members through technical writing and review, research, documentation preparation, gap analysis, and response drafting. Creates memoranda, data analyses, briefings, presentations, talking points, fact sheets, training materials, templates, standard operating procedures, job aids, and performance metrics. Reviews technical documents for accuracy, clarity, grammar, standards compliance, and template adherence within the U.S. Coast Guard Requirements and Analysis Process.

The Director of FP&A leads financial planning, forecasting, budgeting, long-range strategy, capital planning, consolidation, pricing, KPI governance, and board reporting. The role partners with executives and operational leaders across multiple manufacturing sites, oversees ERP, planning, and BI systems, and builds and manages the FP&A team. Responsibilities also include supporting capital structure, lender relationships, covenant compliance, M&A analysis, and product profitability decisions.

Leads university alumni engagement strategy and execution, including events, reunions, communications, volunteer programs, mentoring, and donor cultivation. Builds relationships with diverse alumni communities locally, regionally, and nationally while coordinating with fundraising, enrollment, student affairs, career development, and marketing teams. Manages budgets, programs, volunteers, and alumni communications to strengthen institutional connections and philanthropic support.

Leads sales and revenue operations to improve forecasting, pipeline management, sales effectiveness, enablement, CRM adoption, data governance, reporting, and process scalability. Partners with executive and cross-functional teams on quotas, incentive plans, commercial strategy, transformation initiatives, and customer lifecycle alignment. Manages and develops a sales operations team while translating sales, market, and customer data into strategic recommendations that support growth.

Own and grow a focused portfolio of strategic Americas accounts through commercial strategy, account planning, share-of-wallet analysis, renewals, pricing discussions, and expansion opportunities. Build trusted relationships with senior stakeholders, navigate complex negotiations, collaborate across product, marketing, finance, and connectivity teams, and represent the company at industry events. Use AI tools and data analysis to generate account insights and inform strategic decisions in a remote-first environment.

Leads manufacturing and inventory cost accounting, including month-end close, cost and variance analysis, inventory controls, ERP data integrity, labor and overhead rates, budgeting support, audits, and process improvement. Partners with Operations, Supply Chain, Engineering, and FP&A while developing accounting team members and scaling financial processes.

Coordinates sales support, customer orders, pricing, quotations, account setup, receiving documentation, and scale-house ticketing. Communicates with customers, sales, dispatch, transportation, plant, accounting, and operations teams to maintain accurate orders, pricing, delivery schedules, tickets, and transactions. Resolves order and delivery issues while keeping records organized and following safety and cash-handling procedures.

Supports assigned aerospace product portfolios through product data maintenance, pricing coordination, LTA and quoting processes, reporting, supplier collaboration, sales support, and issue resolution. Maintains vendor part, MOQ, lead-time, pricing, and inventory information while monitoring product metrics and supporting marketing and training materials. Escalates complex matters and follows established procedures under senior product management guidance.