Top Tech Jobs & Startup Jobs

Assesses client LAN/WAN infrastructure, servers, endpoints, configurations, and security tooling against MSP and industry standards. Owns benchmarking, scorecards, proactive service days, technical documentation, SOPs, and client-facing recommendations. Identifies risks and project opportunities, reduces reactive tickets, contributes to standards, and coordinates handoffs with service desk, projects, and vCIO teams. The role is onsite in La Verne, California, includes local client visits, weekend on-call rotation, and extensive use of Microsoft and ConnectWise platforms.

Conduct quality audits across support, sales, renewals, and underwriting teams; evaluate compliance and customer interactions; validate AI-generated quality assessments; refine scorecards and calibration processes; identify trends, risks, and process gaps; and recommend corrective actions. The role also supports testing Talkdesk and other quality technologies, documenting evaluation criteria, and determining where automation or human review is appropriate.

Provides executive operations, project coordination, communications production, meeting and retreat logistics, and process administration for the Academic Affairs cluster. Responsibilities include managing communications, content calendars, collaboration tools, project timelines, deliverables, documentation, executive briefings, inboxes, and follow-up activities. The role supports the Chief Academic Officer and senior leaders, coordinates cross-functional initiatives, escalates risks, and promotes consistent operational processes.

Manage regional customer engagement and key account sales plans for communications test equipment across NEMs, photonics manufacturers, webscale labs, and universities. Lead technical evaluations, commercial negotiations, customer demonstrations, trade show support, CRM maintenance, sales forecasting, and account growth strategies. Apply expertise in advanced optics, optical probing, high-speed transmission testing, photonics, and optical component technologies to position EXFO solutions and build executive-level customer relationships.

Leads regional business development and revenue growth while achieving individual sales targets. Develops sales plans, manages CRM processes, collaborates on solution pricing, and ensures smooth customer handoffs. Coaches and mentors regional Business Development Managers, monitors sales KPIs, resolves escalated issues, and supports strategic initiatives. Requires strong sales performance, leadership, communication, organization, emotional intelligence, and adaptability. Travel is required up to 20%.

Leads a team supporting merchants with POS systems, software, payment terminals, gateway accounts, installations, troubleshooting, repairs, training, and technical issue resolution. Provides phone and email support, remote deployments, pre-sales assistance, documentation, and problem analysis. Maintains vendor relationships, supports key accounts, participates in ongoing training, and cross-trains team members. The position requires occasional on-call availability and is performed in person in Cleveland, Ohio.

Manages and expands assigned customer accounts for aviation ground support equipment. Responsibilities include developing customer and competitor knowledge, supporting equipment commissioning and service issues, introducing products, generating quotes and reports through ERP tools, attending sales meetings, and traveling extensively to serve North American and international customers.

Manage outbound warehouse operations, including picking, packing, task allocation, wave monitoring, parcel handoffs, exception resolution, staff training, safety compliance, and productivity improvement. Analyze outbound performance data, optimize workflows and storage layouts, coordinate with logistics and customer service teams, and support continuous process improvement while ensuring orders are completed accurately and on time.

Administer and optimize Dayforce HRIS, SharePoint, Jira, and related HR technology systems. Maintain data accuracy, user access, integrations, reporting, documentation, upgrades, and privacy compliance. Troubleshoot HR system issues, automate manual processes, support dashboards, and collaborate with IT, Finance, Payroll, and vendors on HR technology initiatives and roadmap planning.

Evaluates customer creditworthiness, financial risk, credit limits, and collections for commercial accounts. Maintains credit records, reviews orders, communicates credit holds, resolves disputes, analyzes accounts receivable risk, and supports collection actions. The role partners with Sales, Operations, Finance, customers, and external stakeholders while managing lien rights, bond claims, credit policies, and multiple priorities.