Top Customer Success & Experience Jobs in Buffalo, NY

As a Collections Specialist, you will manage SMB customer accounts, negotiate payment plans, achieve recovery targets, and document accounts in Salesforce CRM.

As a National Account Executive, you will sell the Investigate fraud investigation tool to financial institutions, build a sales pipeline, and represent SentiLink at industry events.

As an Account Manager, you will nurture relationships with existing customers, focusing on retention and upselling, while monitoring account health and driving renewals.

Serve as primary customer contact and trusted advisor for SMB accounts. Drive product adoption, retention, and revenue growth through consultative engagements, training, usage analysis, and cross-functional collaboration. Troubleshoot POS basics, uncover expansion opportunities, and perform occasional local site visits to support customers during early stages of their Toast journey.

Lead US Payroll & Benefits Customer Experience delivery and operations, ensuring compliant, accurate, and scalable managed services. Own service delivery processes, SLAs, KPIs, escalation resolution, risk mitigation, and continuous improvement. Partner with Product, Engineering, GTM, and senior stakeholders to influence product and service strategy, support launches, and act as internal payroll subject matter expert and customer advocate.

The Technical Account Manager will support enterprise customers, optimize cloud file data platform use, and ensure customer success through technical guidance and collaboration with engineers.

Manage strategic engagement with large enterprise customers to drive product adoption, value realization, renewals, and expansion. Build executive relationships, create Success Plans, lead business reviews, coordinate cross-functional resources, track adoption and health in Gainsight, and meet an annual ARR quota while leveraging AI-enabled tools.

Lead strategic, outcomes-focused engagement for complex federal accounts. Build measurable success plans, advise on skills-based workforce transformation and AI-enabled adoption, interpret data to drive expansion and adoption, orchestrate cross-functional teams, partner with Sales on growth, and lead change management and customer enablement. Up to 20% travel.

Provide technical support for Homenet/vAuto customers by troubleshooting escalated issues (hardware/software/access), researching root causes, resolving or routing problems, documenting cases, following up with customers, and collaborating with cross-functional teams to ensure satisfaction.

As a Care Manager at Empathy, you'll guide families through their journeys with compassionate support in English and Spanish, ensuring a positive user experience across various communication channels.