Top Customer Success & Experience Jobs in Buffalo, NY

The role involves managing and optimizing cloud infrastructure, implementing best practices for cloud systems, and developing client relationships.

Lead and grow strategic relationships with veterinary corporate hospital consolidators. Serve as primary contact, gather product feedback, conduct business reviews, develop account roadmaps, and align customer needs with product and company strategy to drive adoption and account growth.

Lead and grow a customer support team to deliver excellent multichannel CX. Own onboarding, training, performance measurement, process optimization, cross-functional feedback to product and partners, and vendor coordination to scale support operations.

Serve as the primary client contact for key accounts: run meetings, manage projects (catalog updates, campaigns, onboarding), analyze account performance, deliver data-driven reports and presentations, coordinate with product/engineering, and cultivate client relationships with occasional travel for events.

Lead and scale Account Management for large enterprise merchant partners: set strategy, build and coach a high-performing team, drive retention/growth and product adoption, manage executive relationships, resolve complex issues, and partner cross-functionally to deliver measurable commercial outcomes.

Own technical success for a named set of large merchants post-sale. Advise developer and product teams on integrations, implement Affirm products into merchant architectures, resolve critical technical issues, drive feature adoption, provide product feedback, and identify operational efficiencies to accelerate onboarding and scale.

Customer Care Advocates provide customer support, problem-solving, and handle inquiries in a contact center environment, adapting to various technologies and multitasking effectively.

Lead value realization for strategic and enterprise accounts: design measurement frameworks, build AI-scaled value capabilities and outcome databases, engage customers and partners to quantify business outcomes, and drive renewals and expansion through data-driven value narratives.

As a Collections Specialist, you will manage SMB customer accounts, negotiate payment plans, achieve recovery targets, and document accounts in Salesforce CRM.

Lead and manage enterprise trials of Samsara technology by developing tailored trial plans, aligning internal teams, defining success criteria, mitigating risks, creating trial collateral, coordinating cross-functional resources, and communicating milestones to drive trial conversion and long-term adoption.

As a Customer Success Manager, you will work closely with top customers to optimize their use of Samsara products, ensuring safety and efficiency through the IoT platform. You'll conduct workshops, compose success plans, and build relationships with key stakeholders to drive engagement and value.

The Enterprise Implementation Consultant manages customer relationships, facilitating the deployment and adoption of IoT solutions for enterprise customers, ensuring business value through effective communication and training.

As a National Account Executive, you will sell the Investigate fraud investigation tool to financial institutions, build a sales pipeline, and represent SentiLink at industry events.

As an Account Manager, you will nurture relationships with existing customers, focusing on retention and upselling, while monitoring account health and driving renewals.

Lead the Client Success team focusing on revenue growth and operational efficiency. Develop workflows, mentor team members, and enhance client relationships while ensuring team accountability and performance.