Top Customer Success & Experience Jobs in Buffalo, NY

The Strategic Partner Manager at Deepgram will build and scale technology partnerships, drive revenue motions, and operate AI-natively to enhance partner relations and ecosystem integration.

The Payer Engagement Account Director will drive payer opportunities, build relationships with payer accounts, lead meetings, and translate interest into agreements. Requires navigating complex organizations, maintaining pipeline management, and collaborating across functions to support evidence and access requirements.

The Partner Account Manager will drive partner success by building relationships, overseeing onboarding, and ensuring satisfaction with Spark's platform.

As a Provider Outreach Specialist, you will assist healthcare providers by expediting medical record requests, responding to inquiries, and collaborating with teams to ensure compliance and enhance the customer experience.

As a Senior Bilingual Technical Support Specialist, you will manage technical assistance, resolve escalated issues, collaborate with teams, and guide junior staff while advocating for customers.

Design, deliver, and scale cohort-based and webinar training for Samsara customers. Create and adapt learning materials, manage live session logistics, analyze engagement data, and collaborate with Customer Success and Product teams to close knowledge gaps and improve adoption.

Serve as a strategic partner and trusted advisor for enterprise customers to drive adoption, retention, satisfaction, and measurable business value. Manage a portfolio of complex accounts, conduct executive reviews, mitigate renewal risk, identify expansion opportunities, lead escalations, provide cross-functional feedback, mentor team members, and improve Customer Success methodologies.

Manage a portfolio of U.S. public sector customers to drive adoption, retention, and expansion of the GitLab DevSecOps platform. Translate pre-sales plans into measurable objectives, coach on Git, CI/CD, and DevSecOps best practices, coordinate cross-functional responses, and run enablement and project initiatives to ensure customers realize business outcomes from GitLab.

Manage and grow merchant relationships by delivering proactive client success strategies, identifying upsell opportunities, conducting performance reviews, resolving issues, and collaborating cross-functionally to align client goals with company solutions.

Lead and scale Account Management for large enterprise merchant partners: set strategy, build and coach a high-performing team, drive retention/growth and product adoption, manage executive relationships, resolve complex issues, and partner cross-functionally to deliver measurable commercial outcomes.

Lead and grow strategic relationships with veterinary corporate hospital consolidators. Serve as primary contact, gather product feedback, conduct business reviews, develop account roadmaps, and align customer needs with product and company strategy to drive adoption and account growth.

Lead and grow a customer support team to deliver excellent multichannel CX. Own onboarding, training, performance measurement, process optimization, cross-functional feedback to product and partners, and vendor coordination to scale support operations.

Serve as the primary client contact for key accounts: run meetings, manage projects (catalog updates, campaigns, onboarding), analyze account performance, deliver data-driven reports and presentations, coordinate with product/engineering, and cultivate client relationships with occasional travel for events.

Lead value realization for strategic and enterprise accounts: design measurement frameworks, build AI-scaled value capabilities and outcome databases, engage customers and partners to quantify business outcomes, and drive renewals and expansion through data-driven value narratives.