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Top Customer Success Jobs in Boston, MA
Edtech • Kids + Family • Software
As a Customer Engagement Specialist at Paper, you will promote brand awareness and facilitate engaging educational sessions to drive student adoption across district communities. You will train teachers on Paper's platform, build relationships with key stakeholders, and support grassroots teacher education initiatives.
Cloud • Hardware • Internet of Things • Other • Software • Semiconductor • Utilities
As an Associate in Global Technical Support at Ciena, you will provide post-sales remote system support for customers, troubleshooting technical issues and assisting senior engineers. This role involves reviewing field issues, contributing to quality assurance, and maintaining customer relationships while working with various telecommunications protocols.
Top Skills:
Fiber Optic TransportSwitching ProtocolsUnix
Fintech • Consulting
The Customer Success Manager will enhance customer relationships and drive product adoption by understanding customer needs, identifying upsell opportunities, and ensuring customers achieve their goals with the software. Responsibilities include providing excellent customer experience, creating strategic success plans, documenting best practices, and collaborating with internal teams to prevent churn.
Featured Jobs
Information Technology • Software
The Associate Support Engineer will provide remote support for SAP applications, focusing on SAP Cloud Platform Integration (CPI) and Payroll. Responsibilities include incident management, system maintenance, enhancements, user acceptance testing, and ensuring compliance with IT processes. The role requires exceptional communication skills and collaboration with clients to troubleshoot and resolve issues effectively.
Top Skills:
Java
Information Technology • Software
The Customer Success Manager for Finance and Accounting Services ensures customers achieve desired outcomes with OSV services, drives service adoption, manages retention, and builds strong relationships with customers. This role involves developing success plans, addressing customer challenges, and promoting two-way communication to enhance overall satisfaction and value from services.
Top Skills:
Workday
Information Technology
The Content Claims Coordinator is responsible for managing claim files from intake to delivery, ensuring quality and timely processing. This role involves customer interaction, collaborating with internal teams, problem-solving, and completing claim assignments effectively. Strong communication skills and the ability to work independently and within a team are essential.
Top Skills:
Excel
Big Data • Cloud • Marketing Tech • Social Impact • Software
The Technical Support Engineer will provide technical guidance and troubleshooting to clients, managing a ticket queue and working collaboratively with the Global Customer Support team. The role involves resolving technical challenges, facilitating improvements for stakeholders, and delivering excellent customer service in a hybrid work environment.
Top Skills:
SQL
Financial Services
As a Customer Success Manager, you will nurture and expand customer relationships, drive product adoption, and ensure clients achieve their goals with our software. Responsibilities include delivering a world-class customer experience, identifying upsell opportunities, leading product enablement sessions, and proactively managing potential churn risks in collaboration with internal teams.
Artificial Intelligence • Big Data • eCommerce • Information Technology • Machine Learning • Retail • Analytics
As a Remote Technical Support Representative, you will provide technical support via phone and chat, assisting clients with troubleshooting and repairs, and enhancing their technology experience. You will recommend solutions, facilitate product repairs, and tutor clients on product use, ensuring high-quality customer support.
Top Skills:
macOSWindows
Healthtech • Pharmaceutical
As a Charge Entry Specialist, you will audit and balance billing encounters, accurately enter patient information for insurance reimbursement, and monitor trends in data submissions. You will also ensure compliance with CPT codes and billing regulations, report errors, and post encounters in a timely manner.
Top Companies in Boston, MA Hiring Customer Success Roles
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