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Top Customer Success Jobs in Boston, MA
AdTech • Artificial Intelligence • Marketing Tech • Software • Big Data Analytics • Automation • Data Privacy
The Technical Support Engineer will provide exceptional customer support by troubleshooting technical issues related to JavaScript, APIs, and digital marketing tools. This involves guiding clients on product implementation, resolving complex problems, and ensuring customers maximize their use of Tealium's services. The role requires a strong technical background and exceptional communication skills to deliver tailored solutions and enhance customer satisfaction.
Top Skills:
JavaScript
Analytics
The Senior Customer Success Manager at Clarivate focuses on customer retention, upselling services, and maintaining relationships with clients by ensuring the effective use of Clarivate's Life Science solutions. Responsibilities include analyzing client usage trends, conducting training sessions, and communicating client needs to internal teams to enhance service delivery.
Top Skills:
Salesforce
Software
As a Success Engagement Manager, you will drive student success through outreach, personalized coaching, and strategic initiatives. Your role includes managing SMS communication, delivering video coaching, and supporting admissions outreach to enhance student engagement and progress. Collaboration with cross-functional teams to improve workflows and outcomes while maintaining a strong focus on student satisfaction and business objectives is essential.
Featured Jobs
Insurance • Financial Services
The Auto Claims Representative is responsible for evaluating and resolving first and third-party auto claims, conducting investigations, negotiating claims, handling damages, and ensuring compliance with best practices. Excellent customer service and communication skills are essential.
Aerospace • Payments • Security • Transportation • Cybersecurity
The Sr. Customer Success Manager is responsible for managing strategic relationships with customers, driving post-sales success, negotiating renewals, and collaborating on strategic account roadmaps. This role requires understanding customer goals, leading business reviews, and influencing internal resources to enhance customer success and retention with a digital focus.
Insurance
The End User Support Specialist I at Stewart provides tier-1 and tier-2 technical support for the Remote Online Notary platform. Responsibilities include troubleshooting user issues, monitoring support tickets, and collaborating with teams to address complex problems. This role focuses on delivering exceptional customer service and ensuring the functionality of IT systems and software for end-users.
Top Skills:
It Support
Information Technology • Software
The Technical Support Engineer assists customers with complex inquiries regarding Rocket Software products, performing troubleshooting, verifying issues, and developing solutions. The role requires independent problem-solving, collaboration with team members, and contributions to training and documentation.
Top Skills:
HTMLHTML5
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Artificial Intelligence • Machine Learning • Software
The role involves providing remote support to customers facing issues with CDK’s products, managing inquiries through various communication channels, troubleshooting software problems, and documenting technical issues. The analyst will assist customers in resolving technical problems and will maintain customer communication throughout the resolution process.
Top Skills:
iOSLinuxSQLUnixWindows
Other
The Mortgage Customer Outreach Specialist collects payments from borrowers in early stages of mortgage delinquency. Responsibilities include initiating contact, assessing repayment abilities, handling inbound calls, ensuring compliance with regulations, and resolving account issues. The role requires effective communication and customer service skills.
Consulting
The Client Success Associate role focuses on ensuring clients receive significant value from Gartner's services. Responsibilities include onboarding clients, identifying their business priorities, and collaborating with internal teams to deliver effective solutions that align with client needs to maximize their investment in Gartner.
Top Companies in Boston, MA Hiring Customer Success Roles
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