Top Customer Success Jobs in Boston, MA
The Customer Success Manager at Bond's Customer Operations team will be responsible for managing technical investigations, operational workflows, and delivering exceptional customer experience. This role involves collaborating across various departments to drive successful outcomes. Key responsibilities include creating tech support and customer success policies, managing support ticket queue, triaging and responding to tickets, handling technical analysis, and ensuring successful resolution of reported issues.
As the Head of Customer Success, Enterprises Accounts at Fundraise Up, responsible for leading a team of Customer Success Managers to drive engagement and growth for enterprise and strategic non-profit customers. Develop workflows, playbooks, and strategies to maximize customer ROI and identify growth opportunities. Mentor and guide the team in delivering high customer satisfaction and building lasting relationships with executive stakeholders.
As a Manager of Customer Success Engineering, you will be responsible for managing and mentoring a team of Customer Success Engineers. Your role involves leading deployment and integration processes, maintaining customer data accuracy, resolving customer issues, preparing reports, and collaborating with internal teams and customers to enhance product offerings. You should have 8+ years of experience in customer-facing roles within a networking or security technical environment.
Halcyon is looking for a Customer Success Engineer with at least 5 years of experience in technical customer support. The role involves driving adoption, demonstrating ongoing value, and supporting customers in achieving their business outcomes. The ideal candidate will have a general understanding of cloud, networking, applications, endpoints, and security.
The Copywriter Email Specialist at BAD Marketing plays a vital role in shaping the success of marketing endeavors by collaborating with the team to contribute to the email marketing strategy, analyze performance, test campaigns, and optimize results.
The Total Rewards - Senior Client Manager will assist Mid-Market and Large Group clients by providing optimal employee benefit programs and service administration. The role requires strong communication and project management skills to build relationships and manage client accounts effectively in a fast-paced, tech-driven environment.
As a Product Support Specialist at Blend, you will assist customers by resolving Tier 1 and Tier 2 issues via various communication channels, translating technical support into layman’s terms, and proactively managing expectations. You will develop expertise in relevant product areas and assist in advocating for product improvements based on customer feedback. Additionally, you will act as an escalation point and contribute to building knowledge base articles.
The Lead Accessibility Training Specialist will deliver accessibility training on Section 508 compliance, develop training materials, facilitate virtual workshops, and contribute to accessibility testing of ICT products. They will analyze training effectiveness and collaborate with various teams to enhance training content.
The Technical Integration Specialist will manage client integrations of a SaaS product, focusing on user provisioning, automation, and troubleshooting. Key responsibilities include leading technical discussions, optimizing integration processes, and maintaining documentation to ensure compliance and security.
As a Technical Customer Support Representative, you will identify and resolve customer issues related to computer software and hardware, provide support through email, chat, and phone, and ensure proper documentation of the resolutions. You will stay updated on product and system information and collaborate with team members for efficient problem-solving.
Top Companies in Boston, MA Hiring Customer Success Roles
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