Top Customer Success Jobs in Boston, MA
The GMP Logistics Specialist is responsible for overseeing domestic and international logistics processes including shipment coordination, customs clearance, and maintaining compliance with GMP standards. The role involves collaboration with cross-functional teams, handling shipping records, and managing freight invoices while adhering to cGMP policies.
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The Digital Customer Success Campaign Manager will develop and execute programmatic customer campaigns via email and in-app channels, aiming to enhance customer health and retention. The role requires analytical and writing skills to measure campaign success and manage cross-functional partnerships for optimal customer engagement.
As a Senior Customer Success Manager, you will manage complex enterprise client relationships, serve as a trusted advisor, influence internal teams, drive user adoption, develop customer champions, and maintain high levels of customer engagement and satisfaction throughout the customer lifecycle.
The Customer Support Representative will be responsible for providing technical support and training to customers, managing inbound ticket queues and phone calls, maintaining the customer knowledge base, advocating for customer needs, and implementing processes to enhance team scalability.
The PR Customer Success Lead will oversee a team of Campaign Managers, ensuring high performance in delivering effective public relations strategies. Responsibilities include monitoring account health, driving customer renewals, and collaborating with product teams to enhance feature adoption while fostering team growth through hiring and training.
The Patient Engagement Specialist will connect insurance plan members with healthcare services by conducting outreach through calls, texts, and emails. The role includes scheduling telehealth appointments, educating patients about their insurance benefits, managing patient inquiries, and achieving outreach goals, while maintaining effective communication and relationships with patients and healthcare providers.
The Payments and Risk Specialist manages disputes, chargebacks, and payment-related queries while ensuring compliance with payment regulations. They analyze transaction data for fraud detection and optimize payment processes in collaboration with internal teams, enhancing payment functionality and reducing risk exposure.
The Solution Specialist at Harness will work closely with engineers and executives to architect optimized CI/CD processes and implementations, ensuring customer satisfaction and technical success. Responsibilities include analyzing existing tools, consulting on best practices, and documenting processes for onboarding success.
The Manager of Client Enablement leads a team to enhance client satisfaction through effective onboarding, training, and support for an ecommerce SaaS platform. Responsibilities include developing training programs, managing client accounts, optimizing processes, and improving client retention, while collaborating with sales and engineering teams.
The Cloud Support Specialist is responsible for providing advanced technical support for cloud-based software products, resolving complex customer issues, and offering expertise in SQL Database Administration. The role includes assisting with cloud administration, software upgrades, and creating knowledge base articles for troubleshooting.
Top Companies in Boston, MA Hiring Customer Success Roles
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