Customer Success Associate

About Robin:

Robin is the leading hybrid workplace experience platform. Since 2014, we’ve empowered people to do their best work by building tech solutions that fuel vibrant workplace experiences, from industry-leading desk booking and room booking to streamlined visitor management. Today, we are laser-focused on helping companies reimagine office spaces using their own office data points. Robin distills data into action-oriented and automated insights based on that information. Understand the workplace so you can optimize it and up-level team collaboration.

Hybrid Work. We believe in creating a workplace environment where magic happens, where the best work gets done when employees have the best of both worlds. As our teams value the energy of in-person collaboration and the productivity of heads-down remote work, we ask our Robinauts to come into the office at least two days a week, so we can live by our customers’ experiences and address pain points to make our product even better.

We’re looking for an inspiring Customer Success Associate to join our Customer Success team focused on helping customers achieve their goals using Robin’s software.

This role is interesting because:

• You will spend your time collaborating with our Strategic Customer Success Managers and key accounts to build, maintain, and execute success plans to help them achieve their desired outcomes using Robin’s platform. 
• You’re fearless and persistent in developing new relationships with stakeholders at all levels within different locations of our global customer base independently. 
• Presenting to large audiences and teaching people how to use Robin will give you energy.
• You will work closely with Product, Marketing, and GTM teams to uncover new opportunities and enhance the customer experience.

You are qualified if you have:

• Strong relationship and project management skills with the ability to collaborate across cross-functional teams.
• Experience developing customer success plans and helping customers achieve their outcomes. 
• Proficiency with SaaS tools, CRM software, and reporting on customer engagement metrics.
• An ability to identify customer needs and advocate them internally to Product and Marketing teams.
• Exceptional organizational, problem-solving, and communication skills.

How our values show up in this role:

• Drive: You work proactively to identify new opportunities for customer success and take ownership of challenges.
• Innovate: You think creatively to solve problems and optimize customers' use of Robin’s software.
• Adapt: You are flexible and responsive to the changing needs of customers and the organization.
• Unite: You collaborate effectively with teammates and build strong relationships with customers.

Benefits:

- Medical & Dental Insurance through Blue Cross Blue Shield covered at 85% for employee and family members. 

- Vision Insurance offered through EyeMed

- Company sponsored 401k with up to a 3% match

- Incentive Stock Options

- 100% Paid Parental Leave

- Flexible vacation time (that we actually use!)

- 12 company holidays

Perks:

- Professional Development Stipend 

- Talent Referral Program 

- Recognition perks

- Annual company kickoff in Boston

- In-Office Commuter Stipend

We Celebrate Diversity

Robin is committed to creating a workplace that reflects the world around us. We believe that the key to good work is empowering our people and we know that diversity and inclusion are a large part of this equation. Our realities shape our everyday experiences and it’s our responsibility to our employees, our customers and our communities to address the issues with workplace representation. Robin does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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