Top IT Support & Helpdesk Jobs in Boise, ID

Provide first-line IT support for 700+ employees: triage help desk tickets, troubleshoot Windows and macOS hardware/software, image and deploy devices, manage accounts in Active Directory/Azure AD, support basic Exchange/M365 tasks, maintain documentation, and assist with device onboarding via Autopilot/Intune.

Provide technical support and escalation ownership for payroll workflows: investigate and resolve payroll run issues, taxes, benefits, and integrations; advise customers on payroll configuration and compliance; collaborate with Product and Engineering to translate issues into product improvements; proactively identify misconfigurations and recommend process improvements and documentation.

Lead a global End User Services team delivering 24/5 support for GitLab's SaaS toolstack. Own EUS strategy, incident/request/problem/change management, SLAs, CSAT, asset and SaaS lifecycle, and scale support via automation, self-service, and AI. Partner cross-functionally with People, Security, IT Engineering, Workplace, Finance, and Procurement to optimize onboarding, tooling, vendor relationships, and operational KPIs.

Provide advanced technical escalation support for Samsara's SaaS and hardware products. Lead deep-rooted investigations using logs, diagnostics, and API/JSON analysis; coordinate with Engineering, Product, and Customer Success; mentor support teams; document post-mortems; and participate in incident management and on-call rotations to resolve high-impact customer issues.

Lead and execute remote technical implementations for dental practices from signing through go-live. Configure PMS integrations, set up remote access and network configurations, manage AWS-hosted Windows VMs/ETL, handle support volume, liaise with MSPs, and improve onboarding processes and automation while partnering with cross-functional teams.

Provide application support and troubleshooting, optimize operational processes, liaise between business and IT, analyze performance and reporting, and implement improvements to ensure operational effectiveness and reduced downtime.

Provide Tier 1 IT support, manage employee onboarding/offboarding and hardware lifecycle, maintain IT documentation and knowledge base, assist with access reviews and legal hold processes, support Jira administration, handle IT procurement/expenses, and communicate IT changes to users.

Provide middleware production support and troubleshooting for JBoss/Tomcat/Apache/JMS and ESB/portal/identity platforms. Administer source control (Subversion), manage Hudson build jobs, participate in design reviews, provide on-call and after-hours implementation support, and collaborate with architects and operations teams. Support Solaris/CentOS/Windows environments and welfare eligibility case management systems.

Provide technical guidance and comprehensive client support for software, hardware, network, and infrastructure issues. Troubleshoot and implement advanced network designs, server and application migrations, hypervisors, SANs, and O365; use scripting/PowerShell to automate and resolve problems. Collaborate with technical teams and vendors, communicate solutions to non-technical clients, and manage multiple projects while maintaining professional client relationships.

Administer and maintain Microsoft 365 and related cloud portals; monitor service health and provide Tier 2/3 support; manage Entra ID, RBAC, MFA, Conditional Access, and SSO; monitor security alerts and perform audits; automate tasks using PowerShell, CLI, and Microsoft Graph API; coordinate vendors and stakeholders; create runbooks, reusable scripts, and improve operational processes.