MicroTech Systems is looking for a Technical Support Specialist to join our team in our Boise, Idaho office. This person will provide technical guidance and support to our business and clients.
The ideal candidate will have a strong technical background, solid analytical skills, and proven problem-solving experience. He/she will use their interpersonal skills to communicate with clients and provide a solution to their technical problems quickly and professionally.
Responsibilities:
- Act as product expert – Review and respond to all software and hardware issues as reported. Evaluate the product by testing its capabilities in an on-going manner. Determine and report on system capabilities and restrictions. Evaluate the customer objective and suggest alternatives and recommendations. Support Specialists will be challenged with various clients' systems and network architecture and will be expected to retain knowledge pertaining to various line of business applications.
- Provide client support – Collaborate with other technical team members to provide exceptional customer service to the client. Work with vendors to explain any errors found and provide recommendations for a solution. Improve any current programs by understanding the goal and outcome.
Requirements:
- Associate's degree in Computer Science (or the equivalent) is preferred
- MSP Experience preferred
- 3 - 6 years of related project implementation experience - including but not limited to:
- Advanced Network Design / architecture
- Expert infrastructure installation / configuration / troubleshooting
- Internet, Firewall, Switch and Wifi
- VLAN installation / configuration / administration / troubleshooting
- Expert Microsoft server and Microsoft server application migrations
- Expert Hypervisor installation / configuration / administration / troubleshooting
- Expert SAN installation / configuration / administration / troubleshooting
- Expert O365 migrations / administration / troubleshooting
- Expert Scripting & PowerShell proficiency
- Technically savvy with strong time management skills
- Ability to simultaneously manage and prioritize multiple tasks and projects, keeping team and clients updated through clear communication
- Regular and predictable attendance is required; must be able to work outside of normal business hours if operations require it.
- The ability to explain to a non-technical person in a way they will understand
- Maintain a high degree of professionalism
- Maintain superior client relations
About MicroTech Systems:
MicroTech Systems is a professional Managed Service Provider (MSP) dedicated to helping people feel secure so that we can all grow together! Our employees enjoy a work culture that promotes our core values first and foremost: Integrity First, Build Trust, Own It, Never Give Up, and Customer Service Above All Else.
We are looking for high energy individuals who are motivated and interested in making a long-term commitment to excellence.
MicroTech Systems offers a competitive benefits package to employees, including; health care, paid time off and holiday time, 401k matching and professional development.
Skills Required
- Associate's degree in Computer Science or equivalent
- MSP experience
- 3-6 years of related project implementation experience
- Advanced network design and architecture experience
- Infrastructure installation, configuration, and troubleshooting experience
- Internet, firewall, switch, and WiFi systems experience
- VLAN installation, configuration, administration, and troubleshooting
- Microsoft Server and Microsoft Server application migrations (expert)
- Hypervisor installation, configuration, administration, and troubleshooting (expert)
- SAN installation, configuration, administration, and troubleshooting (expert)
- Office 365 (O365) migrations, administration, and troubleshooting (expert)
- Scripting and PowerShell proficiency (expert)
- Strong time management skills
- Ability to manage and prioritize multiple tasks and projects
- Ability to work outside normal business hours as required
- Ability to explain technical concepts to non-technical clients
- Maintain a high degree of professionalism
- Maintain superior client relations
What We Do
WELL HELLO THERE, I'd like to introduce you to the MicroTech team. Yes, our team delivers IT services & solutions, but that is only part of the story. IT is evolving rapidly, but what won’t change is our basic notion that our business really is helping solve problems and maximize opportunities for our clients. We recognize that even high-quality products can become commodities and that certifications are near-standard practice. We challenge mediocre IT service by focusing on how we serve you with our 5-Star Promise to deliver 5-Star service. We believe our all-out, never-say-die approach to 5-star services and solutions is what separates us from the rest. If 4-star service just isn’t good enough for you, we invite you to visit our 5-Star Promise and learn why it’s not good enough for us either. THE SECRET SAUCE We recognize that even high-quality products can become commodities and that certifications are near-standard practice. There are many others who do exactly what we do. Our secret sauce is the way in which we do it. We believe our all-out, never-say-die approach to IT services and solutions is what separates MicroTech from others. We do this with a 5-star philosophy and approach that mirrors our core values and 5-star promise: 1. Integrity is core to how we serve you. 2. We never give up. 3. We own it (literally, the problem and the solution). 4. We are willing to build trust (since it’s earned not given). 5. We deliver 5-star service to you. OUR SERVICES Tri-Annual Healthchecks l TechCare l Custom IT Roadmaps l IT Support & Monitoring | | Managed IT Service | IT Project Work | Cloud Services | Microsoft Office 365
