Top Customer Success & Experience Jobs in Birmingham, AL

The Senior Customer Experience Specialist resolves pharmacy-related issues, supports the EQUIPP® platform, collaborates with stakeholders, and enhances quality performance.

The Scientific Support Specialist manages customer support for SMB and mid-market accounts, resolving tickets, investigating issues, and collaborating with teams to enhance user experience.

Serve as the primary post-sales partner for enterprise accounts, leading onboarding, adoption monitoring, mitigation of churn risk, and expansion. Build tailored success plans, coordinate cross-functional delivery, deliver executive business reviews, drive upsell/cross-sell, and relay customer feedback to Product and Engineering.

As a Success Engineer, you will assist customers with data insights using Metabase by optimizing implementations, troubleshooting issues, and creating educational materials.

Own post-sale enterprise relationships: lead onboarding and implementation, drive product adoption and engagement, conduct QBRs, manage renewals and expansion, coordinate cross-functional issue resolution, maintain CRM records, and advocate customer needs to improve retention and long-term value.

Quota-carrying expansion Customer Success Manager responsible for driving upsell and cross-sell within an existing book of business. Own the post-sale journey from onboarding through adoption, renewals, and expansion. Build and manage an expansion pipeline, forecast accurately, drive adoption and value, and hit $50K/month expansion targets while partnering with product and support.

Lead Provider Enablement operations overseeing support, training, communications, and self-service for Interwell Acumen. Own strategy and execution to drive onboarding, adoption, NPS, SLAs, and KPIs. Build operating rhythms, Voice of Customer programs, and cross-functional initiatives with Product, Implementations, and Epic teams. Champion generative AI to scale enablement, reduce support volume, and improve outcomes. Manage and develop a provider enablement team; travel up to 20% for customer and internal meetings.

Design and scale customer education programs and outcome-based learning journeys, create reusable learning content, partner cross-functionally, enable CS teams globally, and measure learning engagement and adoption to improve programs.

Provide technical, customer-facing support for Allium's data platform: troubleshoot SQL queries, data pipelines, APIs and integrations; diagnose warehouse and delivery issues; collaborate with engineering to fix bugs; write documentation and automate troubleshooting; triage incidents per SLAs and build AI-native support tools.

Own customer onboarding and long-term success for an enterprise AI Agent SaaS. Translate customer needs into product feedback, teach customers to use the platform, and drive adoption so AI Agents become part of daily workflows.