Top Customer Success & Experience Jobs in Birmingham, AL

Lead end-to-end SaaS implementations: gather requirements, configure and customize software, conduct training, troubleshoot, coordinate UAT, manage stakeholders, document solutions, and support clients through adoption.

Own and build the end-to-end renewals function: manage renewal conversations, negotiate and close, create processes, implement forecasting and reporting, flag at-risk accounts, and partner with CS and Finance to improve retention.

Part-time Customer Success Manager responsible for onboarding new SaaS customers, managing the support inbox, running demos and onboarding calls, creating documentation, and producing instructional video content to improve customer experience and product adoption.

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The Account Manager will manage outbound marketing campaigns for B2B SaaS clients, ensuring client communication, alignment, and generating leads to enhance sales pipelines.

The Engagement Manager will lead client engagement for Endeavor's financing platform, managing implementation and optimizing practices while collaborating with cross-functional teams.

Manage end-to-end delivery of Google Nest energy partnership programs, ensuring account health, driving upsell and revenue expansion, coordinating cross-functional teams, running promotional campaigns and account plans, forecasting operations and finances, and representing the company at industry events to grow marketplace adoption.

The Destination Specialist will design and book customized travel experiences for clients, ensuring high-quality service and in-depth knowledge of South America.

As a Customer Engineer, you will debug issues, optimize queries, assist customers in Slack, and ensure customer outcomes while communicating effectively.

The Teaching Assistant will assist with grading, facilitate discussions, manage the online learning environment, and support proctoring and course material accessibility.