Top Customer Success & Experience Jobs in Birmingham, AL

Own customer technical issues through resolution, troubleshoot complex networking and security problems, mentor support engineers, create knowledge articles, and advocate for customers across Engineering, Product, Customer Success, and Professional Services. Serve as a trusted technical advisor, support designated customer programs, monitor customer status, identify risks and opportunities, and help improve global support services.

Own the post-implementation lifecycle for B2B SaaS customers, driving adoption, retention, renewals, expansion, and measurable business outcomes. Build relationships with laboratory, quality, IT, and executive stakeholders; develop success plans; monitor usage and health metrics; guide LIMS configurations and integrations; lead enablement and renewal conversations; and collaborate with internal teams to resolve issues and improve products and processes.

Lead customer enablement for enterprise Community Health Worker programs. Oversee strategic planning, gap analyses, KPI and financial modeling, workflow mapping, implementation, workforce hiring and training, and operational optimization. Own customer relationships, Quarterly Business Reviews, retention, and customer satisfaction while building scalable account-management systems and leading a growing team.

Proactively contact dental practice clients to assess satisfaction, identify open issues and unmet needs, document feedback, route concerns to appropriate team members, escalate urgent relationship risks, and provide weekly leadership reports. The role follows standardized call and tracking processes while building client trust and maintaining accurate documentation.

The Senior Technical Support Engineer provides advanced technical assistance, troubleshooting complex issues for customers, mentoring junior engineers, and improving processes in a fast-paced environment.

Provides post-enablement managed services for Cyara customers by supporting platform usage, recurring workflows, configuration, integrations, monitoring, reporting, issue management, SLA commitments, documentation, and adoption. Coordinates with Support, Engineering, Product, Sales, Customer Success, and Professional Services to resolve issues and risks. Identifies process improvements and develops reusable playbooks, templates, knowledge articles, and reporting practices to improve service quality and customer outcomes.

Manage strategic enterprise customer accounts, improve net dollar retention, reduce churn, identify expansion opportunities, and guide customers in adopting Sigma’s analytics platform. Develop success plans, deliver training and educational programs, advocate for customer needs with product teams, and use analytics expertise to drive business outcomes. The role requires 7+ years in customer success, account management, or consultative SaaS, analytics, or business intelligence roles, with experience in enterprise environments and production BI implementations.

Drive timely SaaS subscription renewals and expansions by monitoring contract terms, reviewing usage and history, engaging customers, explaining subscription options, and coordinating renewal quotes and ordering documents. Collaborate with Sales, Customer Success, and Accounting to resolve non-routine situations, maintain subscription integrity, and support customer success while managing high-volume workloads and global customer schedules.

Own customer value and adoption plans for a B2B SaaS account portfolio. Build relationships with business and technical stakeholders, connect Mixpanel usage to measurable outcomes and ROI, lead enablement and business reviews, monitor account health, identify expansion and renewal opportunities, triage product issues, and advise customers on AI-enabled product workflows. Collaborate with Account Executives, renewal teams, Product, Engineering, and GTM partners to drive adoption and share best practices.

The Data Success Manager supports partners’ data needs for civic engagement campaigns. Responsibilities include understanding partner requirements, establishing relationships, managing data processes, resolving data issues, coordinating vendors and technology partners, recommending data improvements, and supporting efficient database operations. The role requires SQL, Python or similar scripting, strong problem-solving and communication skills, and the ability to manage multiple priorities. Experience with voter data, PII, data quality, stakeholder training, and BI tools is preferred.