Top Customer Success & Experience Jobs in Birmingham, AL

Own relationships for 40–50 mid-market GovCon accounts to drive adoption and value from an AI-driven proposal platform. Execute value plans, deliver business reviews, monitor account health, surface risks, enable expansions, train users, partner with Account Managers, and translate customer feedback into product input.

Provide bilingual (Spanish/English) support to merchant partners via inbound/outbound calls, chats, and emails. Manage merchant relationships, resolve account/application questions, perform back-office tasks (funding, reports), surface trends internally, and deliver high-quality customer service in a fast-paced remote environment, including nights and weekends.

Own the post-sale client lifecycle for insurance agencies: onboard clients, analyze performance data to diagnose process vs. marketing problems, improve operational efficiency, drive retention and account expansion, and act as a strategic consultant to increase revenue and product adoption.

Lead strategic account management for public sector healthcare clients to drive retention, revenue growth, adoption, and expansion. Serve as primary executive contact, manage renewals and procurement cycles, run business reviews, identify new use cases, coordinate cross-functional teams, and track outcomes to mitigate risk and maximize client value.

Own enterprise customer relationships to drive platform adoption, align usage to business outcomes, lead renewals and expansion, operationalize scalable CS processes, run executive business reviews, influence product roadmap with customer feedback, and coordinate onboarding and enablement to ensure long-term value and retention.

Lead design and delivery of EVV training and adoption programs for assigned payer/state clients. Develop strategic training plans, manage multiple projects, track adoption metrics, mitigate risks, collaborate cross-functionally, support providers directly, and communicate with stakeholders to drive product adoption and minimize churn.

Guide new members through onboarding and ongoing support via daily video calls; troubleshoot and escalate platform issues; apply accounting, payroll, and tax expertise (including payroll taxes and S-Corp considerations); document interactions in Salesforce; collaborate cross-functionally to improve member experience while managing multiple member conversations.

Provide tactical onboarding support by managing tickets from assignment to closure, performing system configurations, supporting integrations and AEBR workflows, conducting QA/testing, escalating cross-functional issues, and maintaining documentation and knowledge-base content to ensure timely, accurate client implementations.

Serve as a technical, customer-facing engineer for strategic enterprise customers: lead onboarding, provide hands-on configuration and troubleshooting, run QBRs, drive adoption and expansion, relay customer feedback to product/engineering, and produce technical documentation to enable self-service and long-term success.

Own technical onboarding, content ingestion, widget configuration, and post-launch partner support. Triage and reproduce issues, optimize AI answer relevance via prompt/config tuning, maintain onboarding/docs and SLAs, and collaborate with Engineering, Product, and Partnerships to scale partner implementations and reduce recurring support work.