Top IT Support & Helpdesk Jobs in Birmingham, AL

Lead day-to-day support systems and workflows: manage ticketing, routing, queues, labels, escalations, and intake. Triage urgent issues, prioritize requests, drive technical/operational programs end-to-end, partner with engineering/data/IT, and use Cursor and AI-native workflows to reduce toil and improve system reliability.

Provide day-to-day technical support for a complex B2B SaaS product: troubleshoot integrations and configurations, resolve tickets end-to-end, communicate clearly with varied audiences, escalate appropriately, and contribute to projects that improve support workflows and automation. Participate in a rotating schedule requiring one weekend day.

Provide high-quality software support to EMR users: answer inbound calls, troubleshoot and document application issues, educate clients, replicate and escalate bugs, and collaborate across teams to ensure resolution.

Lead and mentor a POS support team to ensure installation, configuration, maintenance, and high performance of POS systems. Act as escalation point for technical issues, collaborate cross-functionally, manage vendor relationships, create training, monitor performance metrics, and implement system improvements.

Provide L2/L3 technical and product support to enterprise customers for a customizable Loan Origination System. Investigate logs and configurations, reproduce issues, triage to Product and Engineering, document Help Center content, and advocate product/process improvements. Participate in occasional after-hours incident coverage and biannual offsites.

Provide Level 2 systems administration and network monitoring for development, test, and production servers. Install, upgrade, and license software; troubleshoot host and network issues; perform daily system monitoring, reporting, and record-keeping; recommend and implement solutions; and create user documentation and training materials.

Provide Tier 1/2 support for macOS/Windows and cloud SaaS, manage onboarding/offboarding and IAM (SSO/MFA), administer MDM, document and resolve ITSM tickets, maintain assets/licenses, and drive automation and AI-based process improvements.

Provide 24x7 technical support for ClickHouse users and prospects via tickets, chat, Slack, and calls. Triage issues, run POCs, create documentation and knowledge-base content, collaborate with Engineering, Product, and GTM teams, mentor colleagues, and help improve support processes.

Provide first-line technical support and training for Electronic Logging Devices (ELDs), monitor ELD data for FMCSA/HOS compliance, generate compliance reports, troubleshoot hardware/software/connectivity issues, escalate recurring problems, and keep company practices aligned with federal and state ELD regulations.

Support monthly Windows patching, Defender and .NET updates across Microsoft Substrate environments. Use PowerShell automation and KQL to investigate deployment results, troubleshoot update/MSU failures, identify installed patches and OS status, build patching packages, maintain compliance dashboards, and coordinate with engineering, security, and partner teams to remediate deployment blockers.