Top Customer Support Jobs in Birmingham, AL

Own client-facing technical implementation and support across SSO, file transformations, provider networks, engagement platforms, and eligibility workflows. Configure and validate systems, monitor file ingestion, investigate registration and data-quality issues, resolve standard problems, and coordinate escalations with engineering teams. Maintain implementation records, SOPs, knowledge bases, and QA checklists while partnering with Client Success, Implementation, Data Engineering, and Product to improve tooling and processes.

Manage inbound customer support tickets, comments, tasks, and emails for key B2B accounts. Resolve standard record retrieval, delivery, billing, and how-to questions within SLAs; identify and escalate technical issues; document tickets and account notes; monitor queue performance; and surface recurring feedback themes. The role also helps build and refine support playbooks and escalation processes in an early-stage SaaS environment.

Lead a remote customer support team (~30) for ed2go, overseeing daily call center operations, SLA and quality metrics, workforce management, reporting, coaching, escalations, and cross-functional improvements to enhance learner experience across phone, email, chat, and web.

Provides advanced technical customer support for a SaaS data collection platform through email and chat. Diagnoses web forms, JavaScript, CSS, browser, Salesforce integration, authentication, and configuration issues; reproduces and escalates complex problems; mentors specialists; improves documentation and processes; monitors issue trends; and shares customer feedback with Product and Engineering.

Responds to customer questions and service requests, coordinates issue resolution with internal teams, tracks open cases, provides customer updates, maintains accurate support records, identifies recurring issues, and shares feedback. The role requires strong communication, organization, follow-up, customer service skills, basic computer proficiency, and the ability to work independently in a remote environment.

Provide inbound phone support to residential and small business customers regarding alarm systems and home automation. Diagnose software and hardware issues using guided troubleshooting workflows, educate customers, de-escalate concerns, and resolve problems during calls. When needed, explain virtual service options and schedule onsite technician visits. The role requires multitasking across systems, reliable attendance, strong communication, empathy, independent work, and a quiet, distraction-free home workspace.

Schedule insurance appraisal appointments, contact policyholders through phone, SMS, and email, explain appraisal requirements, and build trust. Support homeowners with the ASSIST photo-capture app, answer technical questions, update work order statuses, prioritize assignments, meet productivity and turnaround goals, and communicate unusual situations to management.

Provide high-volume technical support through phone, chat, and email for the CE Broker SaaS platform. Troubleshoot software bugs, navigation issues, and account questions; educate customers about account options; collaborate with AI support agents; maintain ticket resolution and customer satisfaction targets; surface product feedback; and improve internal support documentation.

Provide high-volume support for small-business customers using MNTN’s self-serve advertising platform. Diagnose and resolve account, billing, navigation, campaign, and how-to issues; document tickets accurately; meet response and resolution SLAs; route escalations with context; direct customers to self-service resources; and identify recurring product issues and documentation gaps while helping establish the new Platform Support organization.

Provides empathetic client support through email, chat, and phone for benefits coverage and service issues. Resolves complex escalations, investigates complaints, educates clients on self-service resources, and follows up to ensure satisfaction. Identifies contact trends, escalates potential service issues, improves knowledge resources and support processes, and supports team onboarding through coaching and subject-matter expertise.