Top Operations & Support Jobs in Birmingham, AL

Own and operate end-to-end claims servicing for treaty and delegated authority reinsurance portfolios. Responsibilities include claims intake, triage, tracking, escalation, bordereaux and reserve coordination, settlement support, stakeholder management, reporting, audit controls, and process improvement. The role requires reducing claim ageing, resolving data and payment issues, maintaining accurate financial status records, and ensuring claims handling aligns with contract terms, authorities, and compliance requirements.

Provides Tier 2 technical support for configuration, integration, environment, database, API, and data issues. Investigates and resolves client tickets, troubleshoots SQL and API problems, supports go-lives and upgrades, escalates code defects to Engineering, maintains SLA-driven queues in Salesforce Service Cloud, mentors Tier 1 staff, identifies recurring issues, and contributes to support tooling and documentation improvements.

Supports personnel security clearance processing for federal contract employees. Guides new and current employees through security requirements, reviews and submits clearance documentation, tracks multi-stage progress, coordinates training, reports status, and supports offboarding by collecting PIV badges or CACs. Requires strong organization, communication, attention to detail, and the ability to obtain and maintain a public trust clearance while working remotely.

Administer and extend CRM, contact center, and AI-agent platforms supporting Customer Operations. Configure workflows, routing, permissions, prompts, knowledge sources, integrations, and automations. Troubleshoot data-flow issues, monitor AI performance, document system configurations, maintain runbooks, train users, evaluate tools, and translate business requirements into reliable system configurations.

Leads revenue operations across the full customer lifecycle, owning forecasting, pipeline analytics, GTM systems, CRM governance, customer health scoring, planning infrastructure, and revenue reporting. Partners with Sales, Marketing, Finance, Energy Markets, and Customer Success to improve productivity, standardize processes, connect contracted value to realized revenue, and surface risks and opportunities. Manages a team spanning sales productivity, analytics, and operations.

Owns revenue operations across Amazon, third-party marketplaces, retail partners, MAP compliance, and HCP sales. Responsibilities include marketplace catalog and promotion management, inventory monitoring, reseller enforcement, retail onboarding, purchase order processing, workflow and SOP development, reporting, and cross-functional coordination with Sales, Finance, Marketing, Supply Chain, Legal, and external partners.

Create and optimize customer-facing FAQs, Help Center content, SOPs, macros, and workflow documentation. Structure and tag knowledge for AI, LLM, and semantic-search retrieval; collaborate with support, product, and subject-matter teams; and monitor knowledge adoption and search effectiveness. The intake update additionally describes a remote full-stack development project using Kotlin, Java, Ruby, React, architecture, implementation, production support, and Agile/Scrum practices.

Supports a federal IT modernization initiative by gathering and documenting requirements, mapping current- and future-state workflows, developing user stories and acceptance criteria, analyzing dependencies and risks, and coordinating with business, product, engineering, and data stakeholders. The role maintains traceability and documentation, supports change management and impact analysis, validates technology alignment, and communicates project status, risks, and issues to leadership.

Manages end-to-end customer orders for after-service parts, including entry, updates, cancellations, issue resolution, and JIT delivery coordination. Serves as the primary customer contact, communicates supply status, investigates delays and order errors, and coordinates with purchasing, packaging, inventory, warehouse, and logistics teams. Reviews order data, identifies process inefficiencies, develops improvement initiatives, and provides timely responses to customer requests.

General application for current or future opportunities with CAMS, an energy-sector asset management and operations services provider. Applicants may be considered for roles aligned with their skills, experience, and career interests as opportunities become available.