Top Customer Success Jobs in Birmingham, AL

Manage customer implementations and ongoing support, train users, troubleshoot issues, gather and synthesize customer feedback, and liaise with product and engineering to improve the product and roadmap while ensuring strong customer relationships.

Own onboarding and early customer success: launch and monitor ads, websites, and funnels; diagnose and fix performance issues across ads, traffic, conversion, and lead quality; coordinate with customers and internal teams; manage multiple customers and iterate quickly to drive revenue outcomes.

As a Customer Success Manager at Vanta, you'll advise large customers on security and compliance, drive implementations, and maintain executive relationships, ensuring customer retention and advocacy through value realization and strategic initiatives.

The Director of Customer Success leads the vision and execution of customer success strategies, ensuring alignment with business objectives and fostering collaboration across teams. They advocate for customer needs and oversee technical and operational excellence within the team, mentoring staff and driving performance standards.

The Customer Success Manager will engage with customers to drive value from Singular's product, manage onboarding, and enhance retention and account growth through technical solutions and client advocacy.

As an Enterprise Customer Success Manager, you'll manage key customer accounts, ensure product success, build relationships, and advocate for customers' needs.

The Client Success Engineer ensures successful technology adoption and integration for clients, providing training, support, and performance assessments to drive client satisfaction and operational improvements.

The Customer Success Architect drives customer lifecycle management by coordinating onboarding, implementation, and integration, ensuring successful adoption of the Veza platform while providing expertise in identity security.

Lead and develop a team of Customer Success Managers for SMB and mid-market accounts to drive retention, adoption, expansion, and advocacy. Define success strategies, playbooks, KPIs, and reporting; own renewals and collaborate with Sales, Product, and Solutions teams to identify expansion opportunities and resolve escalations. Build customer health metrics, feedback loops, and advocacy programs while optimizing team operations, resource allocation, and forecasting.

Manage long-term success for ServiceTitan's largest customers, focusing on product adoption, account management, and enhancing customer satisfaction. You'll coach users and develop strong partnerships with client management.

Lead customer success for North America customers, build and execute data-driven success plans, drive adoption and renewals, manage stakeholder relationships, mentor junior CSMs, and coordinate cross-functional engagement to maximize product value and customer satisfaction.

Own a portfolio of clients to improve AI visibility (GEO) and retention. Lead biweekly engagements, analyze Yolando platform data to produce strategic recommendations, partner with content to drive AI-citable content, build repeatable playbooks, deliver executive reporting, master AI tooling, and identify upsell opportunities to grow accounts.

Lead onboarding, adoption, and support for courier customers; troubleshoot workflows; analyze customer data for churn risks; surface product feedback; identify expansion opportunities; build scalable CS processes and documentation while collaborating with product, sales, and engineering.

The Customer Success Manager will educate clients on creative strategy, build relationships, and help maximize their use of Motion's platform through engagement and tailored support.

The Senior Client Success Account Manager drives revenue growth by identifying cross-sell and upsell opportunities, collaborating with internal teams, and managing client relationships to enhance client impact.

The Senior Customer Success Manager leads the customer journey, oversees operational improvements, manages escalations, and mentors teams within a fast-paced ecommerce environment.

As a Customer Success Engineer, you will manage technical relationships, assist in product adoption, and act as a customer advocate within JetBrains to enhance customer satisfaction and support account strategies.

As a Client Success Manager - Mid Market at Hinge Health, you'll manage client relationships, drive product adoption, and ensure client retention through strategic communication and data-driven insights.

The Customer Success Executive will engage with health plan clients, drive user adoption of AI solutions, align implementations, and enhance overall client satisfaction.

The Technical Customer Success Manager supports CSMs by providing technical expertise for enterprise customers in conversational AI solutions, focusing on best practices and troubleshooting.

Serve as long-term strategic partner for a portfolio of health-system clients, driving platform adoption, client health, renewals, and expansion. Build executive relationships, monitor utilization metrics, manage escalations, coordinate internal teams, and translate operational data into measurable TeleTracking use cases and outcomes.

Serve as trusted advisor to educators and district leaders to drive adoption, onboarding, renewals, and measurable student outcomes. Lead implementations, analyze usage and learning data to recommend strategies, foster long-term partnerships, collaborate cross-functionally to identify growth, and advocate customer feedback to shape products.

Lead technical customer success for enterprise clients: manage major incidents, drive onboarding and adoption, develop success plans, analyze usage and risks, advise on IAM/cloud architectures, collaborate with Product and Engineering, and influence stakeholders including C-level.

The Customer Success Manager at Boulevard manages relationships with Mid-Market customers, ensuring they receive ongoing value from the platform through retention strategies and account health monitoring.

Serve as primary post-sales relationship owner for federal customers, driving onboarding, adoption, and retention of HiddenLayer cybersecurity/AI solutions. Coordinate cross-functional teams, conduct business reviews, mitigate risks, capture customer feedback, and support renewals and expansion in complex federal environments.