Top Customer Success & Experience Jobs in Baton Rouge, LA

Lead the Technical Account Management team, manage premium customer relationships, and improve technical health while leveraging AI and automation strategies.

The role involves designing and facilitating training programs for sales teams, managing training tools, and collaborating with various departments to address skill gaps in sales.

Lead end-to-end strategic relationships for high-value accounts using AI-driven insights to drive value realization, retention, and expansion. Manage risk with predictive signals, run executive engagements, coordinate cross-functional teams, drive adoption and renewals, and influence product strategy through customer feedback.

As a Success Engineer, you will assist customers with data insights using Metabase by optimizing implementations, troubleshooting issues, and creating educational materials.

Manage customer accounts to minimize churn, drive engagement, and enhance product adoption. Serve as trusted advisor, resolve issues, and support customers' needs effectively.

The Client Experience Manager will manage client relationships, generate new business, and demonstrate Phreesia's value in digital advertising to Life Science companies.

Lead a large strategic Retail/CPG/Hospitality account, owning account strategy, growth, executive relationships, and delivery of data platforms, pipelines, governance, analytics, and AI solutions. Collaborate with Sales, Delivery, and partner ecosystems to ensure on-time, on-scope engagements and measurable business value.

Manage the end-to-end post-sale lifecycle for HotStats clients: onboarding, adoption, retention, renewals, strategic check-ins, QBRs, and AI-assisted analytics to identify churn risk and upsell opportunities while partnering with Sales, Product, and Support.

Lead standardized in-person and virtual training and go-live support for small-to-medium allergy practices; provide post-go-live assistance, assess learner proficiency, maintain training records, and update content based on product changes and best practices.

Serve as customers' primary technical advisor for a portfolio of enterprise accounts. Drive activation, adoption, optimization, resilience assessments, recovery readiness, and executive business reviews. Build tailored success plans, identify risks and expansion opportunities, coordinate cross-functional teams, and deliver strategic guidance on data protection, cloud adoption, and cyber resilience to support renewal and growth.