Top Customer Success & Experience Jobs in Baton Rouge, LA

Own end-to-end customer onboarding for demand response program sites, coordinating data collection, registrations, hardware installation, testing, and cross-functional handoffs. Serve as the primary customer contact, support dispatch events and seasonal updates, monitor site performance, and improve onboarding processes. The role requires managing multiple stakeholders, setting expectations, and maintaining accurate project status throughout the customer lifecycle.

Manage a portfolio of mid-market and strategic SaaS customers, owning contract renewals, retention, revenue expansion, business reviews, and relationship growth. Partner with Construction Success and cross-functional teams to solve customer needs and deliver scalable engagement. Identify referrals and new opportunities while providing consultative, high-touch service. Success requires sales experience, strong communication and presentation skills, project coordination, organization, and a metrics-driven approach.

Manage a portfolio of SMB distributor accounts throughout the customer lifecycle, driving onboarding, adoption, value realization, retention, renewals, and expansion. Develop success plans, monitor account health, conduct business reviews, forecast renewals, and serve as a trusted product advisor. Collaborate with sales, product, and support teams, represent customer feedback, present to leadership, and travel to conferences or customer locations as needed.

Own technical customer implementations and adoption programs for Harness AppSec products. Provide hands-on architecture, consulting, troubleshooting, and optimization across cloud, Kubernetes, Linux, DevOps, and application security environments. Develop account success plans, analyze usage and churn risks, conduct business reviews, advise customer leadership, and communicate feedback to product and engineering teams. Build reference architectures and enablement content while driving ongoing customer value realization.

Leads software deployments, implementations, customer training, technical documentation, help desk support, and product utilization analysis for PMRT software in government environments. Develops training plans and online help content, assists users by phone and email, documents software issues, coordinates with development teams on outages and anomalies, and ensures support materials remain aligned with product releases. The role requires strong communication, analytical, writing, customer support, and DoD financial or program management experience.

Manages enterprise customer relationships for PointClickCare’s SaaS solutions, driving adoption, value realization, retention, and account growth. Serves as a trusted advisor to executive stakeholders, develops joint success plans, monitors customer health, mitigates churn, manages escalations, and coordinates cross-functional teams. The role requires strong communication, data analysis, CRM proficiency, healthcare and enterprise account management experience, and travel to client locations as needed.

Manage a portfolio of strategic enterprise customers, serving as their trusted advisor and primary business contact. Develop success roadmaps, drive product adoption, coordinate cross-functional solutions, identify account risks, and support renewals and expansion. Analyze customer data to improve outcomes, communicate with executive stakeholders, and become an expert on Singular’s marketing measurement platform and integrations.

Manage enterprise SaaS customers, owning retention, net revenue retention, account health, and growth. Build executive relationships, onboard and activate customers, conduct business reviews, identify upsell opportunities, drive renewal campaigns, resolve escalations, and collaborate with internal teams on customer programs and product feedback. Use AI tools and reporting to identify risks, opportunities, and high-impact actions.

Serve as primary client technical contact from implementation through support, run technical investigations (logs, SQL, Elasticsearch, HTTP), deliver training and documentation, collaborate on product roadmap and remediation plans, present insights and strategic recommendations to senior stakeholders, and drive operational improvements to maximise client value.

Guide new clients through software implementation, including kickoff meetings, project planning, platform configuration, data coordination, training, launch support, and early adoption. Manage timelines, milestones, documentation, and risks while coordinating clients and internal teams. Conduct post-launch health reviews, identify adoption barriers, create scalable onboarding resources, and improve implementation processes. Support client events, feedback collection, renewals, and expansion through successful implementation outcomes.