Top Customer Success & Experience Jobs in Baton Rouge, LA

Lead a portfolio of 50-75 mid-market Texas school districts to drive adoption, retention, renewals, and expansion. Manage onboarding, run multi-stakeholder discovery, execute churn mitigation playbooks, deliver training and scalable materials, and mentor junior CSMs while meeting revenue and churn KPIs.

Lead end-to-end implementations of EarnIn Payroll for payroll bureau clients: configure systems, manage data migration, train users, own project plans and communications, resolve issues with Product/Engineering, provide post-go-live support, and maintain detailed implementation documentation.

Owner of the renewal lifecycle focused on reducing preventable churn, improving retention systems, forecasting renewal pipeline, analyzing churn drivers, and driving revenue through increased client lifetime value. Works cross-functionally with coaching and success teams to convert at-risk clients and build scalable retention processes and reporting.

Join Customer Success to configure and QA Eleos products, support user acceptance testing, produce and maintain implementation documentation, analyze customer data for insights, and help improve internal processes and onboarding workflows.

Manage and grow enterprise Medicare and health-insurance BPO accounts as primary client liaison. Ensure operational delivery meets contractual KPIs, drive performance improvements, oversee financials and forecasting, lead account ramp-ups and seasonal scaling, maintain compliance with CMS/Medicare rules, and deliver data-driven insights through dashboards and executive reporting.

Manage complex, high-value subscription renewals and retention for enterprise accounts. Lead negotiations, develop risk-mitigation and renewal strategies, mentor junior team members, partner cross-functionally, and improve forecasting, playbooks, and processes to reduce churn and revenue leakage.

The Commercial Lines Account Manager provides client service, manages commercial accounts, negotiates rate terms, and educates clients on insurance policies and compliance.

Manage a portfolio of strategic clients using NPS Prism to deliver CX insights, drive loyalty strategies, support Bain case teams, grow accounts, lead client engagements, and use AI/workflow automation to accelerate insight delivery.

Serve as a trusted technical advisor for high-value enterprise customers, providing proactive, high-touch support across DigiCert products. Troubleshoot PKI/digital security issues, manage SLAs, conduct business reviews, deliver product training, identify growth opportunities, and advocate customer needs to engineering and product teams to maximize product value and minimize customer risk.

Lead Customer Success for enterprise HR clients by owning onboarding, engagement, renewal, and expansion. Build scalable onboarding and enablement, track customer health and ROI, facilitate executive workshops, and feed customer insights into product and GTM. Hire and develop a high-performing CS team and partner cross-functionally.