Top Customer Success & Experience Jobs in Baton Rouge, LA

Own onboarding, configuration, training, and early success for new dispensary customers using Dutchie’s POS, e-commerce, loyalty, marketing, and mobile app products. Manage app submissions and releases, explain technical concepts to nontechnical users, track timelines and records in Salesforce, collaborate with internal teams, identify risks, and relay customer feedback. The role also involves workflow automation using AI and travel within the United States.

Provide B2B technical support through phone, email, tickets, and chats. Troubleshoot product and service issues, maintain current product and policy knowledge, deliver professional customer assistance, escalate complex issues to Tier 2, and collaborate effectively with internal teams while working independently in a fast-paced environment.

Own the technical relationships for enterprise clients with complex infrastructure environments. Advise technical and executive stakeholders, assess operational health and risks, develop infrastructure roadmaps, guide onboarding and migrations, support renewals and expansions, and coordinate remediation across Support, Engineering, Delivery, PMO, Operations, and Sales. Translate business objectives into practical technical recommendations while maintaining accountability and clear communication across teams.

Leads a pooled Customer Success team supporting a shared portfolio of customers. The manager coaches CSMs, manages coverage and capacity, drives onboarding, adoption, renewals, retention, and expansion, and establishes repeatable customer success plays. They use portfolio health metrics, CRM and customer success tooling, documentation standards, and automation to improve scalability. The role also partners with Sales, Renewals, Support, Product, and Professional Services to address customer risks and improve the overall customer journey.

Own strategic enterprise customer relationships from onboarding through growth, ensuring platform performance, alignment, retention, and expansion. Build executive stakeholder relationships, lead discovery and change-management sessions, resolve issues cross-functionally, create long-term growth plans, conduct business reviews, identify upsell and cross-sell opportunities, and collaborate with Product, Marketing, Sales, Implementation, and Risk teams. Travel approximately 30% and host executive customer engagements.

Executive leader overseeing account management, strategic client relationships, renewals, retention, expansion, and net revenue retention. Leads account managers, establishes performance standards and KPIs, manages executive escalations, negotiates contracts, develops strategic account plans, and partners with Sales, Product, Marketing, Clinical, and Operations teams. The role drives client satisfaction, revenue growth, risk mitigation, and service delivery while presenting outcomes to senior leadership. Regional travel of 30%–35% is required.

Provides Tier 3 technical support for Zoom’s most complex enterprise customers. Diagnoses and resolves voice, video, unified communications, and contact center issues using log analysis, packet captures, and SIP traces. Collaborates with engineering, services, technical account management, and sales teams during escalations and war rooms. Maintains expertise in Zoom products, integrations, VoIP technologies, and UC/CC environments while producing customer documentation and participating in after-hours, weekend, holiday, and on-call coverage.

Own technical support for strategic enterprise customers integrating Zoom SDKs and APIs. Diagnose complex full-stack issues, lead troubleshooting sessions, analyze logs and network traces, document bugs and solutions, coordinate fixes with engineering, advocate for customer feature requests, and create technical documentation, architecture diagrams, migration guides, and release-impact assessments.

Own a portfolio of mid-market and enterprise customers, driving adoption, measurable outcomes, renewals, retention, and expansion. Develop success plans, manage escalations, lead executive business reviews, and identify upsell opportunities. Partner cross-functionally with Sales, Support, Engineering, Product, and Marketing to resolve issues and improve customer experience. Use Salesforce, Planhat, analytics, automation, and AI-assisted workflows to scale impact. Mentor CSMs and improve customer success processes.

Serves as a strategic customer advisor, building relationships, driving adoption, developing success plans, supporting renewals, and identifying growth opportunities. Provides customer training, conducts health checks, analyzes usage data, and advocates for customers during high-severity issue resolution. The role supports Cengage customers across Tennessee and requires 20–30% travel by air and car.

Own technical relationships for strategic enterprise and commercial customers, guiding activation, adoption, optimization, renewal, and expansion. Develop customer success plans, conduct architecture and health assessments, evaluate recovery readiness, facilitate resilience simulations, and provide recommendations across data protection, cloud, cybersecurity, and recovery technologies. Monitor customer health, mitigate risks, support expansion, and present executive-ready business reviews while partnering with Sales and internal teams.