Top Customer Success & Experience Jobs in Baton Rouge, LA

Own post-sale onboarding: run initial setup calls, guide clients hands-on, answer questions, flag product issues, schedule follow-ups, and build relationships to drive customer activation and long-term retention.

Happiness Engineers at Automattic provide customer support through email and live chat, advocate for customers, and help improve the customer experience. They are self-starters with customer service experience and WordPress knowledge, contributing to operational efficiencies and new initiatives.

Provide escalated customer support via phone and written channels, resolve complex inquiries across lines of business, document trends, coach others, update knowledge resources, and use multiple systems and hardware to troubleshoot and process orders/payments.

Lead onboarding, adoption, and retention for dealership accounts. Drive outcomes using data, run cadences (QBRs, weekly check-ins), manage escalations with product/engineering, and own renewals and expansions while shaping product based on customer feedback.

Lead technical onboarding and deployment for school districts, managing implementations of web-filtering and safety tools, configuring Google and Microsoft environments, deploying agents/extensions and MDMs, coordinating project milestones, training users, and ensuring services are enabled and monitored within 60 days.

Manage a portfolio of post-implementation customers to drive product adoption, retention, and renewals. Conduct business reviews, monitor customer health, develop success plans, mitigate risk, advocate cross-functionally for timely issue resolution, and identify expansion opportunities while maintaining CRM records.

Responsible for developing sales plans, forecasting sales, maintaining customer relationships, and ensuring satisfaction post-sale with the General Imaging Ultrasound products.

Lead regional clinical specialists to deliver professional services, customer adoption, and post-sale support across product lifecycles. Own large-scale project delivery, resource planning, financial and operational performance, escalation management, and cross-functional alignment to drive retention, customer satisfaction, and profitable execution.

Execute customer onboarding from paid sign-up through activation, early milestones, and renewal. Run kickoff calls, follow and improve playbooks, manage a small portfolio of accounts, spot and remediate churn signals, and ensure proactive communication between Sales and delivery.

Lead a team of Account Managers to drive retention and growth across a $60M+ renewal pool. Own renewal and expansion strategy, coach negotiations, oversee pipeline and KPIs, run data-driven reviews, escalate high-risk accounts, and partner cross-functionally to translate market feedback into product and commercial improvements.

Lead a team of account managers responsible for $60M+ in renewals, driving retention and growth. Oversee renewal strategy, negotiate complex contracts, coach staff, run data-driven pacing and risk reviews using Salesforce, and collaborate with Sales, Product, Research, and Success to improve renewals and share-of-wallet. Act as escalation for strategic or at-risk partnerships and translate market insights into product and commercial recommendations.

Lead onsite deployments for home care agencies, manage post-sale onboarding, train non-technical users, perform light technical setup/troubleshooting, build client relationships, document activity in HubSpot, and drive long-term adoption through cross-functional collaboration and ongoing support.