Top IT Support & Helpdesk Jobs in Baltimore, MD

Administer, install, configure, and troubleshoot FileNet P8 and Case Manager (ICM) components on WebSphere/Linux. Gather/validate infrastructure requirements, create installation/deployment documentation, support COTS installations, perform system administration, capacity forecasting, and resolve integration/configuration issues.

Provide IT system administration and technical support for servers, desktops, storage, networks, and mobile devices. Configure and manage Linux systems, implement security best practices and patches, maintain hardware inventory, set up storage (NAS), perform Tier 1/2 break/fix support, and use command scripting to automate and troubleshoot tasks in support of defense clients.

Senior-level System Administrator providing Tier 3 support for implementation, troubleshooting, and maintenance of IT systems. Manage infrastructure, monitor client/server/storage/network devices, resolve escalations, support dispatch systems, and administer containers, clustered storage, and configuration management tooling.

Provide implementation, troubleshooting, and maintenance of IT systems; manage daily configuration and operations for servers, storage, network, and mobile devices; deliver Tier 1/2 support and escalations; configure Linux/Unix/Windows OS; optimize capacity and performance; support dispatch systems and mission architecture; analyze complex hardware/software integration and communicate status to management.

Provide technical support and troubleshooting for network, desktop, and systems hardware/software; deliver remote support worldwide; investigate, resolve, and escalate cloud infrastructure and helpdesk issues; install and move equipment; perform data transfer tasks and integrity testing.

Provide administration and support for Windows Server 2019/2022 and Windows 10/11 clients, manage AD/DNS/Certificate Authorities, administer RHEL/Amazon Linux in AWS, deploy and maintain AWS and on-prem environments, and automate provisioning and configuration using SaltStack, Ansible, Bash and Python.

Provide systems administration support including managing and monitoring servers, storage, network and mobile devices; Tier 1/2 troubleshooting; configure Linux/RHEL and Windows; perform patches, backups, account/security administration; support upgrades, testing, reporting, and user support.

Provide installation, configuration, monitoring, and sustainment of large-scale Linux clusters; maintain security posture; perform scripting, troubleshooting, and system performance enhancements across compute, network, memory, and storage components.

Provide Tier 2/3 technical support by diagnosing hardware, software, operating system, and networking issues. Troubleshoot Windows, macOS, Linux, TCP/IP, VPN, and DNS problems; document resolutions in ticketing systems; communicate technical concepts clearly; identify support trends; and recommend workflow improvements to enhance AI training data quality.

Support onboarding/offboarding, manage access and IT asset inventory, provide first-level support for internal SaaS and ticketing systems, monitor dashboards/logs, troubleshoot and escalate incidents, maintain documentation and runbooks, and assist AI/ML and engineering teams with tool access.