Top IT Support & Helpdesk Jobs in Baltimore, MD

Provide remote first-line technical support via phone, email, chat, and ticketing. Troubleshoot software, hardware, networking, and connectivity issues; perform remote desktop assistance, document resolutions, update knowledge base articles, and escalate complex problems to Tier 2/3. Meet performance metrics and follow up to ensure issue resolution.

Provide L1-L3 maintenance, configuration, monitoring, and incident resolution for Verint Workforce Optimization and related voice recording platforms. Perform patching, upgrades, log analysis, and out-of-hours support. Participate in live incident management, follow runbooks and escalation procedures, and collaborate with internal teams, service owners, vendors, and stakeholders in a regulated financial-services environment.

Support and maintain enterprise physical and virtual infrastructure on cloud and on-prem platforms. Deploy, automate, monitor, and troubleshoot servers, storage, networking, and applications. Provide 24x7 production support, performance monitoring, firmware/software maintenance, document resolutions, participate in testing new technologies, and liaise with vendors and development teams to integrate operational requirements into the SDLC.

Lead and scale a Support Engineering team handling complex API and payments issues, own incident response and SLAs, build operational processes, drive metrics and automation, partner cross-functionally, and hire and develop team members.

Lead and develop a team that resolves highest-severity clinical imaging informatics escalations. Serve as technical lead for complex customer environments across infrastructure, databases, networks, virtualization, and imaging applications. Drive on-site interventions, go-live support, stabilization, escalation management, process improvement, runbooks, and knowledge management. Support occasional travel and after-hours critical incidents.

Provide technical and functional support for the IMS (OnBase) platform by troubleshooting application issues, resolving customer incidents, and communicating status. Serve as primary case owner, collaborate with Development/QA, document troubleshooting and resolutions, follow escalation procedures, mentor peers, and contribute to knowledge sharing and continuous improvement.

Provide technical support and troubleshooting for RIS, PACS, and VNA systems; collaborate with clinical and IT stakeholders to diagnose issues and streamline workflows; support DICOM/HL7/IHE interoperability; document resolutions and participate in on-call rotation to ensure 24/7 availability.

Provide bilingual (English/Spanish) technical support to merchants, troubleshooting POS systems, payment processors, networking, Windows and iOS issues via phone and email. Manage escalations, collaborate with sales and product teams, maintain/update documentation and support collateral, and deliver high customer satisfaction while working flexible hours and meeting connectivity requirements.

No job responsibilities or duties are provided. Title indicates an Assistant IT Manager role at Medline. Benefits and company equal-opportunity and inclusion statements are included, but role specifics are not listed.

Support and manage day-to-day operations of customer-hosted cloud environments within the Jenzabar One ecosystem. Troubleshoot priority incidents, perform upgrades, provide SQL Server configuration and T-SQL scripting support, produce root cause/post-mortem analyses, drive process improvements and automation, mentor junior staff, and serve as an escalation point for cross-functional teams.