Top IT Support & Helpdesk Jobs in Baltimore, MD

Lead and scale the Managed Services organization, owning P&L, staffing, service delivery (24x7 service desk, NOC, data center/cloud), SLAs, KPIs, tooling, customer retention, and continuous improvement while coaching leadership teams.

As an IT Operations Engineer, you will manage IT operations across multiple companies, handling identity management, SaaS platforms, and automations to optimize processes and support users effectively.

Freedom Technology Solutions Group invites applicants for a creative IT career focused on Data Engineering, Business Intelligence, and Software Engineering with growth and innovative culture.

The Vice President of IT Infrastructure & Operations leads IT strategy, manages infrastructure, ensures service delivery, and drives ITSM transformation in a healthcare setting.

Manage, maintain, and optimize Microsoft 365 and SharePoint environments for hundreds of users; resolve incidents with Help Desk, create documentation and training, build Power Automate flows and Power Apps, integrate M365 services, and produce Power BI reports and dashboards.

The Epic Radiant Applications Analyst manages IT resources, provides solutions to technical problems, designs system builds, and performs user support and documentation preparation.

The Director of IT Compliance will lead the ITGC strategy and governance, ensuring compliance and risk mitigation for financial reporting systems.

The Director of Information Technology leads IT operations and infrastructure, manages a team, oversees budgets, vendor relationships, and drives AI initiatives for a healthcare organization.

Lead a distributed application support team to install, configure, troubleshoot, and maintain LOB applications across environments; manage incident response, on-call rotation, ticketing workflows, vendor coordination, RCA, reporting, and team development to meet compliance-driven SLAs.

Provide on-site Tier 1 technical support at Novato HQ: triage helpdesk tickets and Slack requests, troubleshoot hardware/software/network issues, onboard users, maintain documentation, perform routine maintenance, and participate in a rotating weekend on-call schedule.