Top IT Support & Helpdesk Jobs in Baltimore, MD

Provides escalation-level technical support for Routeware’s waste-management platforms. Investigates data integrity issues using SQL Server and MySQL, develops reports, identifies root causes, troubleshoots fleet hardware and software integrations, documents escalations in Jira, and maintains internal investigation tools and references.

Provide L2/L3 production support for SnapLogic integrations and data pipelines. Monitor jobs, interfaces, logs, alerts, and error queues; troubleshoot integration failures, APIs, data transformations, and performance issues. Conduct root cause analysis, implement corrective actions, support deployments and validations, manage incidents, and coordinate with business users, application teams, and vendors. Maintain documentation and runbooks while participating in on-call support.

Investigate and resolve complex production issues across backend services, data workflows, and technical support systems. Analyze logs, query SQL and MongoDB databases, troubleshoot JSON/YAML configurations, support client integrations, and assist with bug fixes and data validation. Partner with Engineering, Client Operations, and User Support teams to identify root causes, escalate issues, improve workflows, and reduce recurring support problems.

Owns internal IT operations for a fully remote telehealth company, including SaaS administration, identity and access management, device lifecycle and MDM, employee technical support, asset management, onboarding and offboarding, documentation, infrastructure operations, and security compliance controls. Leads foundational initiatives such as migrating OneDrive to Google Drive, deploying MDM, centralizing SaaS inventory, standardizing IT processes, and supporting Zendesk administration and integrations.

Provides Tier 2 technical support for configuration, integration, environment, database, API, and data issues. Investigates and resolves client tickets, troubleshoots SQL and API problems, supports go-lives and upgrades, escalates code defects to Engineering, maintains SLA-driven queues in Salesforce Service Cloud, mentors Tier 1 staff, identifies recurring issues, and contributes to support tooling and documentation improvements.

Administer, develop, and maintain IT systems supporting VA program data. Design data governance standards, automate workflows with Power Automate and PowerApps, provide technical troubleshooting, and produce documentation, reports, dashboards, and briefing materials. Collaborate with federal stakeholders to improve data quality, system performance, and information dissemination across healthcare-related programs.

Provide first-line technical support to B2B clients, partners, and retail teams in Dutch and English. Resolve device, application, login, pairing, crash, and iPad issues; document interactions in ticketing systems; collaborate with internal teams; and monitor open cases through timely resolution and client satisfaction.

Administer and optimize Netflix’s global Workforce Management platform and integrations. Responsibilities include data validation, system configuration, user provisioning, licensing, Tier 1 troubleshooting, third-party tool integration, documentation, and process improvement. The role partners with Operations, Engineering, Data Science, Product & Technology, vendors, and other IT teams to maintain platform reliability, data integrity, security, and scalable workforce management solutions.

Own and modernize Boulevard’s corporate IT environment, including identity, access, endpoints, SaaS applications, device management, onboarding, offboarding, and service delivery. Build scalable operating standards, automation, governance, documentation, metrics, and self-service workflows. Resolve complex technical issues, manage vendors, lead IT programs, and partner with Security, People, Finance, Legal, Engineering, and business leaders on compliance, continuity, and technology strategy.

Administer and support the Enrich fleet maintenance platform across configuration, user access, data quality, interfaces, troubleshooting, testing, releases, documentation, and training. Provide Tier 1 and Tier 2 support for related fleet systems, investigate issues across application and data layers, monitor integrations, reconcile records, and coordinate with business, IT, and vendor teams. Support process improvements, reporting, audit readiness, and critical incidents or deployments outside standard hours when necessary.