Top IT Support & Helpdesk Jobs in Baltimore, MD

Provide advanced technical support for Skydio UAS systems and private Cloud deployments: diagnose flight communication and data flow issues, troubleshoot networks (WiFi/cellular/ethernet), manage REST/API integrations, escalate and resolve integrations, and assist customers and internal teams to optimize operational reliability and privacy.

Serve as first contact for helpdesk tickets, resolve Tier 1/2 issues across macOS/Windows, manage onboarding/offboarding and hardware lifecycle, lead IT knowledge management (Confluence/Helpdesk KB) with machine-readable documentation for AI assistants, and perform Tier 2 SaaS administration (Okta, Google Workspace, Slack, Atlassian, Intune, Freshservice).

Provide advanced technical support for merchants and developers integrating with PayTrace API, maintain integration documentation, research data flows and file formats, and assist IT with process design and workflows. Ideal for recent IT graduates pursuing a developer career.

Administer and support IT operations automation for ClaimsXM. Maintain and troubleshoot automation workflows and related infrastructure, collaborate with stakeholders, and ensure systems operate within required US-based work and citizenship constraints.

Provide technical support to strategic enterprise customers, troubleshooting networking and system issues, performing health checks, validating upgrades in lab environments, escalating to engineering, and delivering proactive recommendations. Manage enterprise customer relationships, perform packet capture analysis, set up test environments, and provide rotating after-hours support.

Lead global SaaS and cloud workplace operations, managing Microsoft 365 and Google Workspace, IAM (SSO, Entra, MFA), Zero Trust enforcement, automation (Power Automate, Zapier, PowerShell, Python), onboarding/offboarding, security/compliance collaboration, and mentoring IT teams to ensure secure, scalable, and efficient cloud environments.

Provide enterprise-level technical support for Cribl Stream and related observability products: diagnose, troubleshoot, escalate, document solutions, participate in real-time support channels, and perform on-call duties to ensure customer success.

Provide litigation technology support for e-discovery and case teams: create and maintain databases, process and load electronic discovery, troubleshoot software and data issues, verify data integrity, prepare data for review, perform iPhone collections, assist Case Managers with project planning and quality control, participate in on-call rotation and occasional travel.

Implement and configure Marketing Cloud environments, manage client onboarding and integrations (APIs, Host Adapter, Queue Director), provide technical support and QA, maintain platform administration and security, document processes, and collaborate with Account, Product, and Engineering teams to resolve issues and improve onboarding efficiency.

Provide advanced Tier 3 Vertica support: independently troubleshoot escalated customer issues, perform root-cause analysis and performance tuning, use Vertica Management Console, mentor junior engineers, and work with Linux, SQL, cloud object storage, networking, and Kubernetes.