Top Operations & Support Jobs in Baltimore, MD

Lead Services business operations for financial services accounts from sales through delivery. Partner with account leadership, sales, contract management, finance, project coordination, and delivery teams. Standardize opportunity, pricing, contract, financial, and resource management processes; support timely process execution; prepare recurring portfolio review materials; and assist with broader account operations.

Manage the full lifecycle of company publications, including document workflows, reviews, revisions, archival, status tracking, and distribution across electronic and hard-copy platforms. Provide eMan technical support, resolve user issues, coordinate with regional operations teams, recommend process improvements, and assist with global document-control platform migration. Requires strong organization, communication, attention to detail, Microsoft Office and Adobe Acrobat proficiency, and international travel eligibility.

Lead strategy and business operations programs for Airbnb’s Services & Membership team. Develop growth strategies, analyze marketplace performance using SQL, Excel, and Tableau, identify and test growth opportunities, build decision-support tools, and partner with product, marketing, data science, finance, and partnerships teams. Manage complex cross-functional workstreams, communicate business performance, and scale successful initiatives across geographies.

Provides Tier 2/Tier 3 technical support for Infios TMS customers. Investigates application, configuration, data, and integration issues; analyzes logs and system data; reproduces problems; identifies root causes; documents resolutions; escalates complex cases; maintains knowledge-base content; and recommends process and product improvements.

Coordinate technical production logistics for the Sundance Film Festival: schedule inspections, maintain production timelines, communicate with vendors and stakeholders, document build-outs, support audio/video/lighting/live streaming, track budgets and hardware inventory, travel to venues, and assist special projects.

Schedules insurance appraisal appointments, contacts policyholders through phone, SMS, and email, and builds trust while explaining appraisal requirements. Supports homeowners using the ASSIST photo-capture product, including app installation and technical troubleshooting. Maintains accurate work-order statuses, prioritizes assignments, meets deadlines and productivity goals, and escalates unusual situations to management.

Provides remote customer support for insurance appraisal scheduling and self-survey services. Contacts policyholders by phone, SMS, and email; explains appraisal requirements; assists homeowners with installing and using a photo-capture app; resolves technical questions; updates work-order statuses; prioritizes assignments; meets deadlines and productivity goals; and escalates unusual situations to management.

Schedule insurance appraisal appointments, contact policyholders through phone, SMS, and email, explain appraisal requirements, and provide concierge support for a mobile photo-capture application. Assist homeowners with installation and technical questions, maintain accurate work-order statuses, prioritize assignments, meet productivity and deadline targets, and escalate unusual situations to management.

Supports enterprise applications through requirements analysis, configuration, administration, incident resolution, documentation, vendor coordination, release management, licensing support, and quality assurance testing. Advises university stakeholders and end users on application functionality and best practices, assesses upgrade impacts and risks, develops mitigation plans and test plans, and implements validated solutions. The role also supports application adoption and alignment with university research, teaching, and administrative objectives.

Provides enterprise customers with technical support for workload automation solutions. Responsibilities include troubleshooting integrations, managing migrations, performing root cause analysis, escalating defects, monitoring systems, creating automation scripts, documenting solutions, and supporting critical incidents through an on-call rotation. The role also involves customer communication, limited solution engineering, and collaboration with engineering teams.

Provides customer service through inbound calls, resolves inquiries and complaints, and maintains accurate records through data entry and system updates. The role also involves document and transaction indexing, quality control, compliance adherence, productivity metrics, and high-volume processing. Candidates need strong computer and multitasking skills, accurate typing, attention to detail, reliable attendance, and the ability to pass background and drug screenings.

Enable adoption and effective use of Bloomreach Engagement across Nordic teams. Responsibilities include user onboarding, training, coaching, governance, documentation, campaign implementation reviews, platform support, privacy and consent guidance, lifecycle management, and coordination with technical specialists. The role translates platform capabilities, customer data, and engagement principles into scalable business practices while building an active end-user community.