Top Operations & Support Jobs in Baltimore, MD

Manages customer accounts, invoicing, collections, billing adjustments, reporting, and account receivables exceeding $3.5 million. Reviews contracts, purchase orders, amendments, audits, and client-specific billing requirements while supporting field offices and corporate departments. Maintains client documentation, data integrity, project closeouts, and system governance across OASIS and PSPC. The role also supports client onboarding, contract deliverables, compliance, issue resolution, and management decision-making through accurate data gathering and analysis.

Provides Tier 2 technical support for JOMIS Health Care Delivery mobile and web applications across enterprise, deployed, disconnected, and tactical environments. Responsibilities include advanced troubleshooting, deployments, system integrations, monitoring, mobile device management, documentation, change management, user guidance, and DoD cybersecurity compliance. The role collaborates with engineering, product, cybersecurity, and hosting teams to maintain application readiness, reliability, security, and operational performance.

Administers enterprise and business applications across on-premises and cloud environments. Responsibilities include configuration, deployment, maintenance, monitoring, patching, access management, integrations, upgrades, testing, backups, and data integrity controls. Provides Tier 2 and Tier 3 incident support, root cause analysis, and issue resolution. Maintains application documentation, operating procedures, and knowledge base materials while partnering with technical and business stakeholders.

Manages third-party asset management platforms and supports trading, custodial, and client service teams. Reviews accounts for accuracy and compliance with asset allocation policies, configures accounts, monitors trading and allocations, supports strategy reallocations, troubleshoots platform issues, and coordinates with compliance, investment strategy, asset managers, and client service teams.

Provides administrative support for the firm and Construction Management department. Manages administrative team coverage, sub-agreements, company events, announcements, travel arrangements, shipping, letterhead, phone lists, and incoming calls. Collaborates across departments and offices while adapting to shifting priorities and meeting demanding deadlines.

Leads end-to-end operational execution across multiple federal government contract programs and distributed teams. Owns delivery performance, customer outcomes, workforce management, P&L, revenue, margin, forecasting, risk management, and operational readiness. Establishes operating cadence and accountability for Program Managers, drives corrective actions and program recovery, develops operational leaders, and partners with Finance, Contracts, Compliance, Growth, and Proposals on delivery, capture, and recompete success.

Provides onsite operational and technical support in a mission-critical environment. Responsibilities include troubleshooting system issues, assisting users and help desk technicians, monitoring system and network status, maintaining SOPs, SLAs, tickets, and documentation, communicating operational updates, and coordinating issue resolution with customer stakeholders. Requires an active TS/SCI clearance with full-scope lifestyle polygraph and does not permit sponsorship or clearance upgrades.

Administers Linux and Windows systems, virtualization platforms, and Splunk. Supports IT system implementation, troubleshooting, maintenance, capacity planning, and operational optimization while providing Tier 1 and Tier 2 support. Applies advanced systems administration and consulting expertise across the system lifecycle, from requirements through retirement, for classified government missions.

Provides Tier 1 and Tier 2 help desk support for government collaboration services. Monitors service health, performs basic troubleshooting and server or service restarts, resolves account and login issues, documents communications in ServiceNow, escalates tickets, communicates outages, and guides users through service functionality. The role operates onsite on rotating shifts year-round and requires TS/SCI with polygraph clearance plus an IAT Level I certification.

Provides Tier 1 technical support to internal users and managed-service vendors by phone and email. Troubleshoots network, hardware, software, connectivity, and device issues; performs installations, updates, account creation, onboarding configuration, and conference-room audio/video support. Maintains asset inventories, replaces computer components, tracks and escalates unresolved tickets, and ensures timely resolution while delivering bilingual English-Spanish customer service.