Top Operations & Support Jobs in Baltimore, MD

Leads strategic planning, cross-functional initiatives, business operating rhythms, KPI reporting, executive communications, and process improvements for the global Tools & Outdoor business. Partners with Brand and enterprise teams to improve alignment, commercialization, organizational effectiveness, and execution. Analyzes business performance and market trends, recommends actions, coordinates governance activities, and uses technology and artificial intelligence to streamline workflows.

Three-year rotational leadership program providing hands-on experience across global operations, including supply chain, procurement, engineering, manufacturing, quality, EHS, informatics, and continuous improvement. Associates complete four nine-month rotations, receive leadership and technical development, gain global exposure, and lead a team during one rotation. Successful participants transition into a permanent operations leadership role.

Receives structured training to investigate and manage automobile, equipment, and property damage insurance claims. Responsibilities include assessing coverage, gathering information, evaluating fraud risk, setting reserves, determining settlements, issuing payments, communicating claim status, maintaining accurate records, and obtaining required adjuster licenses. The role requires strong customer service, communication, judgment, organization, and adaptability to new claims technologies and workflows.

Processes ACH, wire, and real-time payment transactions accurately and timely. Reviews reports, balances systems, clears exceptions, assesses transactional risk, and follows banking compliance requirements. Provides internal support to branches and banking teams regarding payment processing. Collaborates across departments, learns banking systems, meets service-level and vendor timelines, and maintains strong organization, communication, and customer service.

Supports day-to-day IT and SaaS infrastructure operations, including Okta integrations, Google Workspace, Slack, Atlassian, GitHub, and endpoint management across macOS and Windows. Provides end-user technical support, assists with IT automation using Okta Workflows and Jira Automation, documents configurations and processes, and collaborates with senior engineers to implement sustainable solutions and improve operational efficiency.

Provides administrative and receptionist support for an engineering business unit, including correspondence, scheduling, filing, timesheet and expense review, shipping and receiving, office supply purchasing, vendor coordination, project setup in Salesforce, invoice reconciliation, meeting logistics, facility maintenance coordination, and prequalification documentation. The role is primarily office-based and requires accurate, organized communication with engineering, commercial, accounting, project management, and vendor teams.

Provides administrative support for a school business office, including maintaining student accounts and files, preparing reports, managing bookstore purchasing records, verifying and inventorying books, tools, and uniforms, distributing materials to students, making weekly bank deposits, and supporting office projects and events. The role also delivers customer service to students and visitors and reports to the Director of Administrative Services.

Create, edit, and maintain technical documentation (SOPs, user guides, system manuals); coordinate documentation with engineers and project managers; support A&A/IA compliance packages; manage version control and document repositories; ensure quality, clarity, and agency formatting standards.

Coordinates tax practice staffing, resource schedules, workload balancing, capacity planning, and workforce allocation. Partners with tax leadership to match employees to engagements based on availability, skills, certifications, and complexity. Analyzes utilization and capacity data, maintains employee skill records, supports client onboarding, resolves scheduling conflicts, and improves resource management processes using technology, reporting tools, and AI-enabled resources.

Provides administrative, documentation, reporting, and customer support for vehicle lease transactions. Verifies lease packages, enters documentation into management systems, identifies missing or inaccurate information, escalates issues, tracks funding and booking status, and coordinates with customers, vendors, sales representatives, operations, finance, and management while maintaining compliance with policies and procedures.