Top Customer Success & Experience Jobs in Atlanta, GA

As a Technical Relationship Manager, you'll serve as a technical advisor and advocate for enterprise customers, ensuring customer success through tailored solutions, guidance, mentoring, and collaboration, while maintaining a portfolio of strategic accounts.

Lead technical onboarding and deployment of Invoca across a customer portfolio, manage project timelines and risks, train customers on integrations/APIs, implement Agentic AI workflows, optimize processes, and collaborate with Sales, Product, and Customer Success to drive adoption and product improvements.

The Customer Strategy Director will partner with strategic customers, leading engagements, defining deployment strategies, and driving value realization through Cresta's AI solutions.

The Revenue Cycle Advisor will improve customer success by managing revenue cycle processes, optimizing performance, and enhancing customer engagement and retention.

As a Technical Support Engineer, you will troubleshoot complex technical issues for customers using the HiddenLayer AISec Platform, partner with internal teams, and improve documentation and processes.

Lead implementation of complex modules at SchooLinks, managing customer relationships, gathering requirements, and configuring the platform to meet district needs.

Support Optimization Managers in Amazon DSP campaign setup, media planning, trafficking, QA, reporting, billing, and client communication. Analyze performance, develop scalable processes, and provide excellent partner/customer service while learning digital media operations.

Own retention, expansion, and value realization for a portfolio of accounting-firm customers. Drive renewals, forecast revenue, identify upsell opportunities, build executive relationships, create success plans tied to KPIs, identify and remediate churn risk, and translate customer insights into product and go-to-market priorities while collaborating cross-functionally.

Lead enterprise customer onboarding and implementations for Karbon: manage project plans, data migrations, training, change management, and stakeholder communications to drive adoption and measurable ROI. Collaborate with Sales, Product, and Support and use AI tools to optimize processes.

Senior technical support engineer responsible for remote monitoring, advanced troubleshooting, and resolution of hardware and software issues for deployed robot fleets. Acts as SME and liaison to customers, OEMs, and engineering; leads projects, mentors junior staff, creates dashboards and metrics, and provides on-site support as needed to improve customer satisfaction and product reliability.

Manage and enhance WorkOS's developer events strategy, create technical content, build community relationships, and represent the company publicly.