Top Customer Success & Experience Jobs in Atlanta, GA

Lead execution of Aprio's client experience strategy: manage VoC programs, analyze feedback, drive journey mapping, coordinate escalations and service recovery, partner with Go-to-Market teams, build playbooks, automate workflows, and report CX metrics to improve client satisfaction and retention.

The Client Services Associate serves as the main contact for clients, coordinating projects, managing tasks, and ensuring high-quality deliverables while maintaining client relationships and project adherence.

Lead post-sale client experience for a CRE loan-management SaaS: build scalable onboarding, drive adoption, manage integrations and UAT, track client health metrics, advocate product improvements, and hire/mentor a client success team while partnering cross-functionally with Product, Engineering, Sales, and Marketing.

Lead and grow client relationships with health plans, deliver data-driven recommendations, partner cross-functionally to track operational and financial metrics, and drive program implementation and escalation resolution.

The Experience Coordinator will enhance traveler well-being by managing spa services, scheduling appointments, and ensuring excellent customer service. Responsibilities include guest interaction, facility maintenance, sales promotion, team collaboration, and compliance with regulations.

Serve as primary client contact for assigned revenue-cycle accounts, manage client relationships, oversee client service delivery, monitor billing effectiveness and cash flow, produce reports and recommendations, and coach team members to improve productivity and profitability.

Lead and develop a multidisciplinary Geospatial Support, Training, and Professional Services team to improve customer workflows, drive Trimble ecosystem adoption, grow recurring services revenue, and define scalable support and training models. Partner with sales and stakeholders, engage directly with customers, identify workflow improvements, and implement responsible AI and emerging technology solutions to enhance support and training outcomes.

Serve as first-line support for Meridian's SaaS products: respond to customer inquiries by phone and email, troubleshoot basic software issues, escalate complex problems, deliver training webinars and one-on-one sessions, log feedback for product and development teams, and continuously learn product systems.

Manage customer retention, adoption, expansion, and renewals for ClickDimensions. Proactively monitor accounts, create success plans, run QBRs, reduce churn, advise clients on marketing automation best practices, and collaborate on upsell opportunities.

The Strategic Account Manager will drive business development, implement account penetration strategies, and build relationships with senior executives to close complex, high-value sales.