Top Healthtech Customer Success & Experience Jobs in Atlanta, GA

Own the success, retention, and growth of a portfolio of health plan clients. Manage senior relationships, lead business reviews, monitor performance, identify risks, resolve operational issues with cross-functional teams, analyze client data, and execute account expansion opportunities.

Own a portfolio of 50+ school districts, leading onboarding, staff activation, dashboard training, troubleshooting, adoption campaigns, and ongoing engagement. Analyze district data and activation trends, identify capacity risks, document account activity, and tailor support strategies. Deliver trainings and info sessions for school staff, collaborate cross-functionally, and use AI tools to create materials, analyze trends, and prioritize human support for districts needing intervention.

Own a portfolio of 300–500 dental practices, driving product adoption, retention, renewals, expansion, and churn prevention. Use customer health and product usage data to prioritize outreach, run digital one-to-many programs, manage reactive save motions, and forecast revenue retention. Partner with Onboarding, Support, Sales, Product, and leadership while helping develop scalable customer success playbooks, health scoring, and outreach cadences.

Support health system and life sciences research partners using Helix’s clinico-genomic datasets, tools, and platforms. Serve as the primary data-support contact, lead onboarding and office hours, create user materials, coordinate internal technical support, gather feedback, and help refine solutions. Build clinical and genomic data-processing pipelines while collaborating with Engineering, Research, Bioinformatics, Product, Life Sciences, and Commercial teams.

Leads client outcomes for major US health insurance accounts, overseeing financial health, retention, strategic expansion, renewals, and client satisfaction. Translates technical platform delivery into business value, manages scope and profitability, leads executive reviews, identifies upsell opportunities, and collaborates with Customer Success, Sales, and product teams. Builds relationships with payer leaders in Claims, Quality, and Member Experience while monitoring healthcare interoperability, FHIR standards, CMS developments, and market trends.

Build and lead a scalable technical customer support program for healthcare SaaS deployments across commercial and VA environments. Responsibilities include implementing ticketing, knowledge base, SLA, analytics, and quality systems; managing and coaching support specialists; overseeing technical troubleshooting and engineering escalations; coordinating outage response; analyzing support trends; and partnering with implementation, clinical, engineering, and leadership teams.

Provide first-line support to veterinarians, hospitals, and technicians through email, live chat, and phone. Troubleshoot user issues, coordinate escalations, manage call-outs, document recurring scenarios, maintain HubSpot tickets, and collaborate with Finance, data, and other teams on shift, payment, and reconciliation matters. The role includes early morning or evening Central Time hours and weekend rotations.

Serve as the primary customer liaison for revenue cycle management services, building relationships and driving satisfaction, retention, and advocacy. Analyze performance metrics, identify trends, provide actionable reports, resolve customer issues, and recommend workflow improvements. Collaborate with billing, operations, product, and other internal teams to optimize service delivery. The role requires deep revenue cycle expertise, customer engagement skills, strong communication, and up to 10% overnight travel.

Leads the end-to-end customer support organization, owning service-level performance, case resolution, quality assurance, workforce planning, tooling, and operational scalability. Builds technically skilled support teams, career ladders, training systems, and high-performance culture. Partners with Product and Engineering to turn support insights into roadmap improvements and reduce future case volume. Establishes data-driven processes, dashboards, AI-assisted resolution oversight, and strategic operating models for a growing SaaS healthcare platform.

Provides customer onboarding, tier-one technical support, training, troubleshooting, and service coordination for digital dentistry, CAD/CAM, imaging, hardware, and software products. Maintains knowledgebase articles, databases, reports, documentation, and task tracking. Coordinates installations, vendor support, equipment updates, staff assignments, and customer issue escalation while partnering with sales, field technicians, trainers, and internal teams.