Top Senior Level IT Support & Helpdesk Jobs in Atlanta, GA

The Sr. Director leads global strategy and engineering for enterprise end-user support services, driving innovation through AI, automation, and customer-centric improvements while managing teams and budgets.

As an IT Manager, you will streamline IT systems, manage devices, support compliance, oversee tech onboarding/offboarding, and ensure network security and stability.

Lead and mentor a team on endpoint management while ensuring operational excellence, implementing security strategies, and fostering a DevOps culture.

The job involves managing backup and storage systems, implementing solutions for enterprise environments, optimizing performance, and providing support for system issues.

Lead day-to-day IT Service Desk operations owning Tier 1 support, ticket triage/escalation, endpoint support, asset lifecycle, incident/problem management (TeamDynamix), SLA/KPI tracking, vendor coordination, and continuous service improvement.

Oversee design, implementation, and support of IT applications, manage teams, drive project success, and enhance operational efficiency in Global Technical Services.

The ServiceNow ITOM Consulting Manager will execute technical configurations, develop integration solutions, ensure solution quality, and engage in client workshops, requiring strong ServiceNow ITOM expertise.

The ServiceNow Platform Operations Specialist manages the ServiceNow platform, supports user requests, resolves incidents, and oversees code quality and monitoring while coordinating with cross-functional teams.

Support operations as a subject matter expert with design, training, troubleshooting, and incident response to ensure efficient critical system operations.

The IT Systems Administrator supports internal teams by providing software, hardware, and network support, training users, and managing applications and systems. They oversee system installations, configurations, upgrades, and evaluations to enhance IT policies and manage IT projects.