What you'll be part of:
Circle is committed to visibility and stability in everything we do. As we grow as an organization, we're expanding into some of the world's strongest jurisdictions. Speed and efficiency are motivators for our success and our employees live by our company values : High Integrity, Future Forward, Multistakeholder, Mindful, and Driven by Excellence. We have built a flexible work environment where new ideas are encouraged and everyone is a stakeholder.
What you'll be responsible for:
As a Staff IT Engineer on the IT Support team, you will act as a senior technical leader responsible for evolving Circle's enterprise IT systems, infrastructure, and service delivery standards. You will own and scale critical platforms including endpoint management, mobile device management, and ServiceNow ITSM, while driving automation and AI adoption to reduce manual effort and improve operational efficiency. This role sets technical direction, establishes best practices, and ensures high-quality IT services globally, including executive-level support, while proactively identifying opportunities to enhance reliability, security, and user experience across the organization.
What you'll work on:
- Drive AI and automation initiatives using tools such as Workato, n8n, and AI coding assistants to scale IT operations
- Manage Circle's global fleet of corporate devices using Iru (formerly Kandji), including patching and vulnerability remediation
- Lead the design, build, and governance of the ServiceNow ITSM platform, including workflows and service catalog
- Provide L3 escalation support for complex incidents, ensuring timely resolution and root cause analysis
- Use data and metrics to improve KPIs, identify automation opportunities, and enhance operational efficiency
- Partner with IT leadership to mature Incident, Problem, and Change Management processes within ServiceNow
- Collaborate cross-functionally to evolve ITIL practices and elevate global IT service delivery standards
What you'll bring to Circle:
Core Requirements
- 7+ years of experience supporting enterprise SaaS and IT systems in a global, remote environment
- Deep expertise managing macOS fleets at scale with strong working knowledge of Windows environments
- Hands-on experience with ServiceNow ITSM, including workflow development and platform administration
- Strong experience with MDM solutions, including Iru (Kandji) and Workspace ONE for device management
- Proven ability to lead complex technical initiatives and drive improvements across IT systems and processes
- Experience operating in highly secure, regulated environments with strong attention to detail
- Demonstrated ability to provide executive-level (white glove) IT support with professionalism and discretion
Preferred Requirements
- Experience implementing automation using tools such as Workato, n8n, or similar platforms
- Familiarity with AI tools or AI-assisted workflows to improve IT operations and reduce manual toil
Circle is on a mission to create an inclusive financial future, with transparency at our core. We consider a wide variety of elements when crafting our compensation ranges and total compensation packages.
Starting pay is determined by various factors, including but not limited to: relevant experience, skill set, qualifications, and other business and organizational needs. Please note that compensation ranges may differ for candidates in other locations.
Base Pay Range: $140,000 - $185,000
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status, or any other protected status required by the laws in the locations where we hire. Additionally, Circle participates in the E-Verify Program in certain locations, as required by law.
Should you require accommodations or assistance in our interview process because of a disability, please reach out to [email protected] for support. We respect your privacy and will connect with you separately from our interview process to accommodate your needs.
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What We Do
Circle (NYSE: CRCL) is a global, internet financial platform company powering the foundation of an open, borderless, and programmable economy. Circle connects financial institutions, enterprises, and developers to the next generation of the internet financial system through digital assets such as USDC, Circle Payments Network for global money movement, and Arc, an enterprise-grade blockchain designed to become the Economic OS for the internet. Supporting trillions of dollars in economic activity and serving hundreds of millions of users worldwide, Circle enables value to move with the speed, security, and transparency of the internet. Circle is committed to visibility and stability in everything we do. As we grow as an organization, we're expanding into some of the world's strongest jurisdictions. Speed and efficiency are motivators for our success and our employees live by our company values: High Integrity, Future Forward, Multistakeholder, Mindful, and Driven by Excellence. We have built a flexible work environment where new ideas are encouraged and everyone is a stakeholder.
Why Work With Us
Our employees are treated as people first with a real purpose for being here. Circle has created an environment where people can thrive, grow, be challenged, and constantly build on their career. It's this same environment that draws competitive strength from within our employee base.
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Employees work remotely.
Do your best work from home! Our remote jobs empower you to work around your life schedule. Want to switch up your work spot? We provide access to WeWork locations globally. Need time away? We offer flexible paid time off beyond paid holidays
