Top Operations & Support Jobs in Atlanta, GA

Provides Tier 2/3 technical support across enterprise applications, infrastructure, networks, integrations, and hybrid environments. Troubleshoots complex incidents, manages ServiceNow tickets, supports deployments and changes, performs root-cause and trend analysis, maintains technical documentation, and contributes to operational reporting, SLA tracking, and service improvements.

Provides operational support to the Creative department by coordinating project workflows, timelines, stakeholders, vendors, freelancers, shoots, invoices, and asset management. Maintains project systems, templates, file conventions, and digital asset libraries while supporting basic content production. Partners with the Creative Director to improve processes, streamline recurring workflows, and maintain quality and consistency across campaigns, product launches, and brand initiatives.

Coordinates fundraising department operations, executive support, donor services, prospect research, CRM data integrity, reporting, events, meetings, invoices, and cross-team campaigns. Manages the Development VP’s calendar, travel, expenses, and donor communications; maintains donor records and pipeline data; supports donor inquiries and stewardship; researches prospects using iWave; and tracks departmental goals and KPIs. The role also supports CRM cleanup and broader administrative projects.

Configure, administer, and optimize Salesforce for Sales, Service, and Marketing teams. Responsibilities include declarative solution design, data modeling, security and access management, automation, Lightning configuration, data quality, integrations, sandbox management, testing, releases, troubleshooting, documentation, and stakeholder collaboration. The role requires independent ownership of Salesforce solutions and adherence to platform, governance, and security best practices.

Owns the design, documentation, governance, and continuous improvement of finance and corporate services processes, including record-to-report, tax, procure-to-pay, supply chain, hardware fulfillment, HR operations, and sales compensation. Facilitates cross-functional workshops, translates future-state processes into system requirements, partners with technical delivery teams, manages change and adoption, and defines performance metrics. The role also maintains capability models and shared process-boundary agreements.

Provides Tier 1 technical support to B2B SaaS customers through email tickets and phone calls. Troubleshoots software issues, develops workarounds, investigates and escalates bugs, communicates updates, and maintains customer satisfaction and support metrics. Collaborates with Customer Success while managing changing priorities in a fast-paced environment.

Supports Army Environment, Safety and Occupational Health records management and migration activities. Identifies and classifies records, applies retention schedules and metadata conventions, transfers files to SharePoint and approved repositories, tracks deliverables, performs quality checks, develops procedures and training materials, coordinates with action officers, handles controlled information, and prepares status reports. The role also serves as an alternate Records Management Coordinator and requires SharePoint experience, Microsoft Office proficiency, and eligibility for a Secret clearance.

Coordinates recruiting, team administration, calendars, travel, expenses, vendors, documentation, and special projects. Supports senior leaders, manages cross-functional priorities, builds lightweight operational systems, and uses AI tools to automate workflows and accelerate execution. The role requires strong organization, communication, discretion, adaptability, and comfort operating independently in an ambiguous, fast-moving trading firm.

Manage the full lifecycle of company publications, including document workflows, reviews, revisions, archival, status tracking, and distribution across electronic and hard-copy platforms. Provide eMan technical support, resolve user issues, coordinate with regional operations teams, recommend process improvements, and assist with global document-control platform migration. Requires strong organization, communication, attention to detail, Microsoft Office and Adobe Acrobat proficiency, and international travel eligibility.

Supports enterprise applications through requirements analysis, configuration, administration, incident resolution, documentation, vendor coordination, release management, licensing support, and quality assurance testing. Advises university stakeholders and end users on application functionality and best practices, assesses upgrade impacts and risks, develops mitigation plans and test plans, and implements validated solutions. The role also supports application adoption and alignment with university research, teaching, and administrative objectives.