Top Tech Jobs & Startup Jobs in Ann Arbor, MI

Serve as first-line support for Relocity's web and mobile platform: manage Intercom tickets, troubleshoot and reproduce issues, escalate to Product/Engineering, maintain documentation, identify trends, and support product adoption while contributing to knowledge base and process improvements.

Own end-to-end onboarding and activation for new B2B SaaS customers, driving time-to-first-purchase and GMV within 60–90 days by project-managing implementations, removing friction, collaborating cross-functionally, building scalable playbooks, and measuring activation metrics.

Lead the creation and operation of a Customer Success function to drive onboarding, adoption, retention, and expansion. Build playbooks, instrument CS metrics (TTV, NRR, health score, churn), manage tiered engagement models, present business reviews to executives, maintain knowledge resources, and coordinate with Product, Support, and Sales to reduce churn and grow customer revenue.

Provide legal counsel on assumed and ceded reinsurance matters, draft and negotiate treaties and collateral instruments, advise stakeholders on coverage and regulatory issues, support M&A and due diligence, develop policies and templates, monitor legal developments, build market relationships, and leverage legal technology and process improvements to enhance contracting and risk management.

Mainstay seeks to connect with potential candidates for future roles across various fields including engineering, analytics, product, sales, and operations.

Drive new business and account expansion within Public Housing Authorities. Build trusted client relationships, lead consultative sales, deliver demos and RFP responses, support implementations and adoption, collaborate cross-functionally, maintain CRM pipeline, and represent Emphasys at events (≈20% travel).

The Digital Consulting Architect will lead CPQ strategy and architecture, ensuring alignment with client goals, and manage scalable solutions for Quote-to-Cash processes, including integration and hands-on development tasks.

Lead and grow a Customer Success team that owns retention, adoption, and expansion. Hire, onboard, and coach CSMs; manage team outcomes and strategic accounts; build playbooks and scalable systems; drive executive relationships and data-driven insights; act as voice of the customer; partner across Sales, Product, and Engineering. Travel to client sites up to 25%.

Support product development for Medlive.com by defining problems and acceptance criteria, writing product briefs and requirements, partnering with UX and engineering, tracking engagement metrics, and conducting user discovery to inform product decisions.

Manage a book of 25-40 Enterprise clients, ensuring net revenue retention through driving product adoption, renewals, and expansions while collaborating cross-functionally and providing superior customer service.