Top Tech Jobs & Startup Jobs in Ann Arbor, MI

The Senior Technical Customer Success Manager will manage customer relationships, drive product adoption, and handle technical challenges in a SaaS environment, especially in cybersecurity.

Monitor security alerts and analyze logs and network traffic to detect threats. Escalate incidents to senior teams, document remediation steps, and participate in ongoing training. Work 24/7 shift schedule in a SOC environment.

Build and evolve GoodShip's internal platform to improve developer experience, CI/CD, IaC, observability, data reliability, and automation. Partner with engineering teams to define SLIs/SLOs, implement monitoring and alerting, eliminate bottlenecks, and scale platform operations to enable fast, reliable software delivery.

Lead and manage multiple Sales Excellence programs across North America, driving cross-functional alignment, project plans, risk mitigation, reporting to leadership, field rollout and adoption of tools and processes, and continuous improvement to deliver measurable commercial impact.

Lead and scale Beefree's revenue motion by closing strategic SDK and RGE Studio deals, coaching the sales team in real-time, owning playbooks and forecasting, partnering with Product and Marketing, and making the sales process repeatable and data-driven.

Lead sourcing for assigned internal client groups, run RFXs in Scanmarket, research and negotiate supplier contracts, measure sourcing value, and manage multiple projects to deliver cost savings.

Manage a $4M portfolio of creative agency clients, drive account health, retention, and growth. Lead onboarding, QBRs, revenue forecasting, renewals, and cross-functional collaboration to deliver strategic creative solutions and expand client relationships.

Lead post-sales customer success for enterprise accounts, drive product adoption and value realization, build multi-level stakeholder relationships, develop mutual value and strategic account plans, identify risks and expansion opportunities, coordinate cross-functional teams to optimize implementations, and partner on renewals and expansions to maximize retention and advocacy.

Develop and maintain performant web applications in Go and Vue.js, design and implement RESTful APIs, optimize SQL queries and schemas, collaborate with product and design, participate in code reviews and testing, and work with cloud providers and CI/CD to improve platform performance and reliability.

Build and ship production-grade features across frontend and backend, scope and lead projects, mentor engineers, and contribute to product and technical roadmap using the company tech stack.