Top Tech Jobs & Startup Jobs in Ann Arbor, MI

Lead and build the development support function that manages escalated technical issues from Customer Care to Development. Define SLAs, triage and escalation frameworks, monitoring and reporting, stakeholder communications, and executive metrics. Analyze trends to drive product improvements, lead a high-performing support team, and coach members to improve responsiveness and resolution effectiveness.

Lead technical architecture and delivery for Dynamics 365 Finance & Supply Chain projects: translate functional requirements into technical designs, mentor teams, manage integrations, collaborate with stakeholders and Microsoft, support pre-sales, and ensure best-practice enterprise architecture.

Manage and nurture existing hospital and healthcare client accounts: onboard and implement FairCode programs, ensure customer success and adoption, act as primary client liaison, drive retention and revenue growth through upsell/cross-sell, coordinate internal teams, produce reporting, and gather referrals and market insights.

Lead complex healthcare IT engagements as the senior technical advisor: design and maintain scalable database environments, implement HL7 interfaces and interoperability, optimize EHR/PM systems, ensure HIPAA-compliant security, support reporting/analytics, and manage project governance and client relationships.

Design, build, and operate large-scale distributed systems in Go to ingest, process, and analyze file-based threat data. Work across storage, message queues, APIs, and data pipelines; improve reliability, observability, and performance; and integrate AI-augmented development practices with security researchers and engineers.

Lead enterprise account revenue, retention, and expansion across North America for Browzwear. Own new logo acquisition, renewals, and multi-stakeholder deal negotiations; develop account plans, ROI business cases, and territory strategy; evangelize platform, partner with Customer Success and cross-functional teams, and manage a forecasted pipeline.

Lead seasonal staff and manage logistics for junior and group residential programmes across multiple North American centres. Responsibilities include accommodation, transport and schedule coordination, budget and timesheet management, staff recruitment/training/supervision, health & safety compliance, client liaison, and programme quality assurance. Role requires hands-on operations management during busy summer periods.

Lead technical vision and hands-on architecture for agentic AI and LLMs within Workday. Conduct client AI readiness assessments, configure Workday-native AI, design production-grade integrations and automation, build governance and reusable accelerators, and translate assessments into transformation roadmaps and go-to-market assets.

Manage a caseload of customer support tickets from intake to resolution: investigate product/configuration issues, use logs and browser debugging, coordinate escalations with internal teams, communicate with customers, and create reusable support documentation and training materials.

Drive new logo acquisition and expansion within an enterprise territory by leading complex, multi-stakeholder SaaS sales cycles. Advise executives on data, governance, analytics, and AI strategy; build strategic account plans; manage pipeline and forecasting; collaborate with cross-functional teams and partners; and leverage AI tools to improve selling effectiveness.