Top Tech Jobs & Startup Jobs in Ann Arbor, MI

Lead the US Customer Success and Implementation organization, overseeing retention, churn, expansion enablement, customer health, onboarding, implementation performance, KPI reporting, and operational scalability. Develop team leaders and senior CSMs, manage executive customer escalations, standardize processes, improve forecasting and automation, and align customer feedback with Product, Marketing, Sales, and company strategy.

Manage and optimize B2B marketing campaigns, serving as the primary customer contact and liaison with sales and operations. Responsibilities include campaign setup, kickoff calls, performance monitoring, quality control, reporting, CRM updates, customer communications, QBRs, and proactive issue resolution. The role requires strong organization, communication, presentation, analytical, and problem-solving skills while operating independently in a remote environment.

Conduct daily conflicts research, run and analyze conflicts searches, identify potential conflicts, maintain conflicts database data integrity, and process electronic client and matter opening requests. Research corporate information using legal and business databases, communicate with attorneys and staff, manage multiple assignments and deadlines, and support conflicts-related projects independently or collaboratively.

Leads an engineering team building and scaling customer-facing integrations for agentic AI products. Responsibilities include setting technical direction, balancing customer delivery with reusable tooling and platform investments, ensuring reliability and observability, improving developer experience, collaborating cross-functionally, recruiting, and coaching engineers. The role requires customer empathy, strong engineering leadership, technical problem-solving, and experience with production systems or integrations.

Develop and maintain IoT edge technology, including cloud architecture, device firmware, fleet management, remote connectivity, and software updates. Build scalable systems that receive data from and manage thousands of devices, ensure fleet uptime and quality, and collaborate with customers, field support, manufacturing, and engineering teams. The role requires production software development, AWS and database experience, Linux knowledge, and basic electronics familiarity.

Own full-cycle corporate recruiting from intake through offer across multiple functions. Partner with hiring managers, develop sourcing strategies, build inclusive talent pipelines, manage candidate experiences, analyze recruiting funnel data, use AI and automation tools, and negotiate offers. The role requires independent search management, adaptability, strong communication, data-informed decision-making, and effective candidate closing skills.

Administer and support multiple go-to-market and sales technology platforms. Manage user accounts, permissions, roles, access requests, reports, dashboards, workflows, and basic configurations. Provide Tier 1 troubleshooting and documentation, monitor platform health, support implementations and integrations, and identify process improvements. Partner with Sales, Marketing, Customer Success, Revenue Operations, and Enablement teams while exploring AI and automation opportunities.

Design and execute digital customer success programs using Planhat and related platforms. Build automated lifecycle campaigns and AI-driven personalization, coordinate education and digital events, partner cross-functionally on content and product launches, monitor engagement and health signals, and optimize for adoption, retention, renewals, and expansion.

Provide strategic corporate legal support including M&A, corporate transactions, governance, data privacy, employment, and IP. Serve as Corporate Secretary for the Renaissance Charitable Foundation, advise senior leadership and cross-functional teams, manage outside counsel, support crisis response, and leverage AI tools to streamline legal workflows.

Assess AI-enabled products and software against regulatory requirements and standards, supporting conformity assessments, CE marking, certification, and client guidance. Review technical documentation, mentor colleagues, develop assessment procedures and tools, contribute to AI testing methodologies, and support accreditation, quality, and continuous improvement activities. The role requires practical AI/ML experience, regulatory knowledge, strong analytical skills, and collaboration across global multidisciplinary teams.

Drive net-new sales of Generative AI software solutions and services across the U.S. Generate leads, qualify opportunities, develop proposals, negotiate contracts, and close enterprise deals against a $5–10 million target. Build executive relationships with CTOs, CIOs, digital officers, and engineering leaders; develop channel and alliance strategies; coordinate cross-functional sales teams; forecast accurately; maintain CRM data; and expand customer and partner networks.